We spent 9 days here in July 2012 and thus got to know the hotel fairly well, wrinkles and all!
Best parts: very convenient location, rooms designed and laid out well (very functional and modern with ample space for clothes, luggage); excellent breakfast fare; superb gym (very clean, very professional equipment); responsible policy on changing linens (new linen only every 3 days unless you ask for more frequent changes); staff very friendly and responsive.
Wrinkles: wireless connection extremely spotty--only worked when sitting on bed farthest from the desk and even then flickered on/off! Staff thought the problem was the router and promised to reset, but if they did (we were never told), there was no difference throughout the week. Problems also with the self-serve coffee maker in the room--we had to ask for coffee and creamers to be sent up to room at least 5 of the 9 days. Housekeeping seemed to neglect replacing our coffee service daily. One morning in fact, we found the previous morning's wet coffee grounds still in the machine (yech!). Next, despite responsible linen service, the housekeeping staff didn't always get it right, twice not changing linens when requested. Finally, A/C in our corner room with huge windows to the sun had trouble keeping room cool in daytime (but not serious since we spent the days elsewhere).
These were vexing problems, to be sure, but to be honest, they were not overwhelming. We will probably stay there again when we return to Denver.
- Official Description (provided by the hotel):
- An 11 million dollar renovation inspired by Colorado's beautiful outdoors brings a modern look and feel to this unique and affordable downtown Denver hotel. The Holiday Inn Express is Denver's newest premier hotel. Connected to our historic sister-property, the Brown Palace Hotel and Spa, the Holiday Inn Express features 231 guest rooms and suites, Complimentary Breakfast, Complimentary Wi-Fi, Valet Parking, state-of-the-art Fitness Center, and located in the heart of the city. ... more less
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- Also Known As:
- Comfort Inn Downtown Hotel Denver
- Comfort Inn Denver
- Denver Comfort Inn