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“Perfect location”

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Holiday Inn Express Denver Downtown
Ranked #72 of 158 Hotels in Denver
Reviewed June 13, 2012

Hotel offers reasonable accommodation, complimentary decent breakfast and very friendly and helpful personnel, but nothing excellent - basically you get what you pay for. Hotel interior looks sometimes little bit used - e.g. stains on the carpets in corridors. No fridge in the room. Biggest advantage is its perfect location near 16th Street Mall.

  • Stayed: June 2012, traveled on business
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1  Thank Radza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 - 451 of 635 reviews

Reviewed June 7, 2012

Good location near the 16th Street Mall with very helpfuland friendly staff. Excellent breakfast included. The rooms and corridors are looking a little tired. Main drawback is the $25 per night parking charge.

  • Stayed: May 2012, traveled as a couple
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1  Thank Corky100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

I'm very grateful to your excellent employee Ivan, who was a life saver.

Today I called, punched "0" & asked to be connected to my husband's room. A female employee said my husband had a reservation but hadn't checked in. Crazy, because he'd called me last night from his room at the hotel!

I decided to call back but not punch "0" -- and then I'd be connected to someone else.

Ivan answered and said he'd be glad to help. He remembered my husband's full name and the full name of the employee with him -- remarkable memory skill.

Ivan's great on the phone -- explained he'd have to put me on hold for a brief period to get to the room information. All was resolved so professionally and quickly. My recommendation is that you keep him happy, because he's smart and an EXCELLENT people person.

Kay B

Stayed: June 2012, traveled on business
2  Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortDenverFD, Manager at Holiday Inn Express Denver Downtown, responded to this reviewResponded June 8, 2012

Dear Kay B, Thank you for taking the time to recognize the outstanding service provided by Ivan. I have shared your remarks with him and will make sure that his exemplary service is well commended. We try to find only the most caring and compassionate servants so that all of our guests receive treatment you received from each of our associates. We look forward to serving you in the future.

In the spirit of hospitality,
Brandt Ellwood

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2012

First, be sure to order room service. It comes from the Brown Hotel across the street, and was so beautifully prepared AND delicious - my 5 year old wanted to get room service every day!! The room was quite clean and comfortable, staff very helpful and polite. Breakfast was a real steal. Great location. I would definitely stay here again!! My husband was here on business and we just tagged along, it was so convenient. Also - there is a car service available FREE of charge for certain times of day. I hurt my back and they took me to a clinic. Very helpful!

  • Stayed: April 2012, traveled with family
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1  Thank KCG516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2012

My overall stay at the Comfort Inn, downtown Denver was excellent. There was one aspect of our stay that stood out above all else however. The front desk was informative, friendly, and eager to please. When they discovered that we were in town for a show they were quick to suggest dinner locations, a personal favorite bar of theirs, and even called a town car for us to get us to our show. Though the entire front desk was excellent, one agent stood out above all else. His name was Brandt Elwood. He helped to make the trip one that we will never forget.

  • Stayed: April 2012, traveled as a couple
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2  Thank Joey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortDenverFD, Manager at Holiday Inn Express Denver Downtown, responded to this reviewResponded June 3, 2012

We are very delighted to hear that our team had provided you with exceptional service, which was highlighted by your experience with our Front Desk. It is the greatest pleasure when our special efforts to provide service with sincere care and personalized attention are appreciated. We have shared your generous comments with Brandt; we appreciate your taking the time to recognize his exemplary service.

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Reviewed May 31, 2012

We've stayed in the hotel several times and this is our first time since they have renovated the rooms. This is not a fancy hotel but it's a decent hotel in a good location. It's directly across the street from the Brown Palace. you can walk out of the front door of the Comfort Inn, cross the street and into the Brown Palace. There is also a skywalk between the two.

The hotel is a block from the 16th street mall where you can find shopping and food of just about any kind.

The rooms are not large by any means but they are clean and comfortable. We only get the king rooms now because they are just a little bigger and always corner rooms. The renovated rooms have sliding frosted glass doors to the bathrooms which are very tiny but plenty of room for what you need. Be very careful on the bathroom floors, they are very slick. There are no bathmats so make sure you ask for an extra towel because that step out of the shower on to the bare tile floor can be dangerous.

The hotel offers a free breakfast but it's the basic continental fare. We've never actually eaten there because we either go across the street or to one of our favorite restaurants for breakfast.

Room Tip: Ask for a room away from the elevator, it can get a little busy and noisy at times. For a great view...
  • Stayed: May 2012, traveled as a couple
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2  Thank Lara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

The hotel is located at walking distance from the 16th Street Mall ( pedestrian and transit mall in Denver). This hotel also offers free breakfast and free Wifi, and a very helpful front desk staff. Croosing street is the famous Brown hotel with stunning stained glass ceiling.

  • Stayed: May 2012, traveled solo
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1  Thank Ahidyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Denver Downtown

Address: 401 17th St, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #72 of 158 Hotels in Denver
Price Range: $163 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Denver Downtown 3*
Number of rooms: 231
Official Description (provided by the hotel):
An 11 million dollar renovation inspired by Colorado's beautiful outdoors brings a modern look and feel to this unique and affordable downtown Denver hotel. The Holiday Inn Express is Denver's newest premier hotel. Connected to our historic sister-property, the Brown Palace Hotel and Spa, the Holiday Inn Express features 231 guest rooms and suites, Complimentary Breakfast, Complimentary Wi-Fi, Valet Parking, state-of-the-art Fitness Center, and located in the heart of the city. ... more   less 
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Also Known As:
Comfort Inn Downtown Hotel Denver
Comfort Inn Denver
Denver Comfort Inn

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