I was in Denver for the first time on a week-long business trip.I was excited to visit the city and to stay at the Sheraton. We got there mid-afternoon and had a fantastic check-in experience. I was helped by Francisco, who upgraded my room upon request (I had a 2 bed, city view room and asked for a king mountain view room). He was also able to upgrade my friend who had already checked in at another counter. When we asked him for recommendations for places to eat, he wrote us a list and gave directions to several local places and what they are best for (happy hour, dinner, quick meal). He honestly could not have been more helpful.
My room was in the tower building, which was a little bit of a hike, but I was able to get a high floor and a great view. The room was a good size, and very clean. The bathroom was on the smaller size, but plenty of big for me. The sliding mirror door on the closet was busted, and the way they 'fixed' it made it very difficult to use. The gap under the main door was also VERY high, making for a lot of light to slip through the door, along with the noise. The walls in this place are THIN. Every night for a week I was woken up past midnight by people walking through the hall, my neighbor going through the closet (I could hear the hangers move and then the suitcase being zipped- thats how thin the walls were). The housekeeping staff was very nice and accommodated my request for extra hand towels daily. Housekeeping service did come very late some days (past 3pm), but nothing I couldnt work with on this trip.
One night after a very long day of meetings, I decided to order room service and go to bed early. I have ordered room service in many hotels and always had a great experience (when you pay the premium, it should all be great). I ordered calamari, a salad with salmon and a glass of milk at 6pm. Easy, right? Wrong. The food came to my door at 6:40 by a very pleasant young woman. I signed the bill and off she went. I opened my appetizer and was surprised that there was some calamari, but mostly french fries (not on the menu- maybe a midwest thing?). They were fine, came with cocktail sauce instead of marinara, but it was all good.
Moved onto my salad..... and my salmon was raw. Like, cold in the middle, looks like it was just flipped in a pan once to cook the outside and put on the plate. There was no way I could eat it. It was now 7pm. I called down and they apologized and said someone would bring a new salad up immediately. I waited a half hour and still nothing. I called back and the woman seemed surprised I was still waiting, said she would check on it. Waited another thirty minutes and called down. Got a man this time, who said that my ticked had been escalated to the manager and he would check on it- its now 8pm. Another half hour and another call- same answer. Finally a few minutes shy of 9pm my salad finally arrives by someone who just says, this was cooked well done so it should be fine, then he took my old pate and left. No apology, just annoyance that they had to bring me something else. Not for anything, but the least they could do was have the manager either pick up the phone and just call me to apologize for the wait or come up with the new food and make sure it was okay. I was charged full price for my meal. Terrible.
The conference staff was very attentive throughout the week and everything on that end went well. The hotel is in a nice area that is easy walking distance to a lot of shops and places to eat. I would say that there are a lot of people on the street which made me and my friends not go out after dark alone.
Overall it was fine. I dont think I would stay there again, but it was fine.
- Official Description (provided by the hotel):
- Sheraton Denver Downtown Hotel invites you to experience the best of The Mile High City. Located on a mile-long pedestrian promenade filled with outdoor bistros, shopping and entertainment and situated in the heart of Denver's financial and business district, we're superb choice for both. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Expedia, Starwood, Hotels.com, TripOnline SA, Orbitz, getaroom.com, Cancelon, Hotwire, Cheap Tickets and HotelQuickly so you can book your Sheraton Denver Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Denver
- Adams Mark Denver
- Adamsmark Denver
- Denver Sheraton