This hotel is conveniently located in downtown Denver with many venues in walking distance. But if you don't care to walk, you can take the free tram. From what I understand from the hotel clerk, the hotel was renovated not so long ago, however, it is showing clear signs of wear and tear. The hallways in both buildings have lighting that reminds me of a dingy hotel from the 60s---a dark yellow hue. The carpet is also dark which doesn't help. The rooms are consistent with a three star hotel. If you choose this hotel, you'd be better off staying in the Plaza building--the rooms and common areas are better maintained and it is easier to access common areas--the Tower building requires a roadmap and two separate elevator rides to access the lobby and other hotel amenities. A colleague and I were originally assigned to the Tower building and after seeing our rooms, we requested to be moved. (I had a leak in the bathroom with 6 inches of standing water in the tub.) The overall cleanliness of the hotel is fair. On a 10 point scale, I would say it is a 7.5.
Customer service is not the best. First, be prepared to either hold for long periods when calling guest services or calling a couple of time because no one picks up. Second, be prepared for bad attitudes. When I called guest services, I was treated like a pest instead of a paying guest.
If you can get past the 3-star feel of the rooms, the location is great. There are many restaurants/bars, shops and entertainment nearby including the Rockies baseball stadium. There is also a movie theatre 3-4 blocks away. The sports bar restaurant in the hotel, which I think is independently owned serves competent, reasonably priced meals.
- Official Description (provided by the hotel):
- Sheraton Denver Downtown Hotel invites you to experience the best of The Mile High City. Located on a mile-long pedestrian promenade filled with outdoor bistros, shopping and entertainment and situated in the heart of Denver's financial and business district, we're superb choice for both. ... more less
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- Also Known As:
- Sheraton Denver
- Adams Mark Denver
- Adamsmark Denver
- Denver Sheraton