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“Great large downtown hotel. A great stay!” 4 of 5 bubbles
Review of Sheraton Denver Downtown Hotel

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Sheraton Denver Downtown Hotel
Ranked #60 of 154 Hotels in Denver
GreenLeadersSilver level
East Greenwich, Rhode Island
Level Contributor
262 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
“Great large downtown hotel. A great stay!”
4 of 5 bubbles Reviewed June 23, 2013

I recently completed a multi-night stay at the Sheraton Downtown Denver hotel while in town for a convention. I normally do not stay at Starwood hotels and this was my first Sheraton in a really long time. Overall, I was extremely satisfied with this hotel, and would highly recommend it when staying in downtown Denver.
First, the location is great. It is about 4 to 5 blocks from the Colorado Convention Center and also short walks to Coors Field, and the downtown theaters. The hotel is also right on the 16th Street Mall, and the free shuttle bus that runs up and down 16th Street. The hotel is VERY large and claims to be the largest in Colorado. It feels that way inside. There are TONS of people everywhere! The hotel has multiple restaurants and cafes inside, so there are plenty of food options. My check-in was fast and the room I was given on the 7th floor was a very good size, and really clean and comfortable. The bed was SUPER comfortable, and the shower was quite nice. Temperature was easily controlled, and the wi-fi was fast and easy to use.
Some of my favorite points of this hotel:
1) The hotel fitness center is HUGE and one of the best I have ever seen. It is better than my local gym at home!
2) The Mix bar attached to the hotel had a great atmosphere and good food and drinks.
3) LOCATION LOCATION LOCATION

Some small issues:
1) The 15Fifty restaurant seemed to get overwhelmed for breakfast when fully packed. That being said, when finally served the food was really good especially the granola blueberry pancakes.
2) To have a package sent to you at the hotel is a pain. It has to go to their outsourced business center and they charged a $17 service charge for the package pickup. RIDICULOUS!


Overall, I would stay here again, and was really pleased with my overall stay.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ChewInRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 26, 2013
Dear Rusttribe,
We have passed your compliments onto our departments, thank you for your feedback! We are delighted to hear that you enjoyed your stay with us. We are happy that you enjoyed the Sheraton Sweet Sleeper Bed as well as Sheraton Fitness powered by Core Performance. We believe that an amazing workout paired with a great nights’ sleep will make for a memorable experience while traveling. We hope that your future travels bring you back to Denver, and most importantly the Sheraton Denver Downtown.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,295 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (556)
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English first
New Providence, New Jersey
Level Contributor
298 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

Walking distance to 16th Street Mall, US Mint and State Capitol. About a mile from the only downtown grocery store and within one mile to all nice restaurants. Our room is comfortable but has no refrigerator ( not common for 4 stars hotel). The bath tub has crack and carpet is old. Hotel provides shampoo, rinse and lotion. Our room is quiet and have nice view of downtown high rise buildings. Staff is friendly.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tanje1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 26, 2013
Dear tanje1,
Thank you for your feedback on your stay with us. We are pleased to hear see that you enjoyed our comfortable room and friendly staff. Please note that at any time if you need something in your room, do not hesitate to call our guest services, we do have refrigerators for those who request them. We hope to welcome you back to our hotel in the future.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

I was here for business and had no complaints. The staff was nice, the rooms were clean, no complaints.

What I loved most about this hotel is that it's within walking distance of restaurants, shops, etc.

Great for business, great for family, great for a couples retreat. I would highly recommend.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mr_Review00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 26, 2013
Dear Mr_Review00,
Thank you for your feedback on your most recent stay with us. We are delighted to hear that there were no complaints and that our staff was great. We hope that each guest has the same great experience as you. We hope to welcome you back to the Sheraton Denver Downtown Hotel in the future.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
three way tn
Level Contributor
155 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed June 21, 2013

This is one busy hotel with a number of eateries attached.
If you are visiting Denver and enjoy people watching this property is right on the Mall thoroughfare which offers a free bus from end-to-end.
The rooms are cozy - note that if you order a room with 2 beds it will likely be larger than the cozy king.
The staff is both engaging and energetic.
The food outrageously good - see my review of the Yard House restaurant.
If you have a car it's just $24/night to park and very convenient.
No negatives at all - even the elevators operate at warp speed.

Room Tip: Request a corner suite upgrade - twice the size - never hurts to ask.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saratogajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 26, 2013
Dear saratogajohn,
We are delighted to hear that you greatly enjoyed your recent stay with us. We are excited to hear that even though we are a busy hotel, we take care of each of our guests with the same energetic manor. We are also happy that you enjoyed our food; our culinary team is really something special!
Thank you for your comments on your most recent stay, we hope we get to see more of you in the future.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Colorado
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 18, 2013

We have stayed at the Sheraton Downtown several times when we are in Denver for the weekend, we are locals. This is a perfect location as always but our stay this time was a bit disappointing. We arrived Friday, check in was fast, we are gold members and were upgraded already to a higher floor.

The rooms and especially the bathrooms at this hotel are pretty small.

When we arrived to our room we called to let them know that the tub faucet was dripping a fast drip and it was loud. We were told they would be right up. When we arrived back in our room late that night, still dripping and even had a phone call saying "all fixed". We called again on Saturday morning, when we arrived back to the room Saturday night still dripping. Not too impressed with maintenance.

When checking out on Sunday I mentioned that it was a challenging 2 night sleep with the loud drip and slow draining shower. I asked them if they could at least comp parking for the weekend which they did.

I will return to this hotel for the location and amenities, not much they can do about the small rooms. I feel they are at that dated point and should considered a remodel.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelle I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this review, June 21, 2013
Dear MichIrons,
Thank you for taking time to provide us with feedback, we use these comments to motivate our team to improve as well as encourage positive performance. I agree with you, we have a fabulous location second to none in the City of Denver, located directly on the famous 16th St. Mall. I am sorry that you did not enjoy your accommodations whilst you were here. We do have over 1200 guest rooms being the largest hotel in the State of Colorado and as a result have quite a few different room types to offer our guests based on their individual needs. Please let us know when making your next reservation that you would like one of our bigger rooms and we will do our best to accommodate this request. I also apologize that the defects you reported were never addressed properly during your stay. I have sent your comments to our leadership teams in maintenance, housekeeping and the front office to research why this happened. If you would like to interact with me further regarding your experience, please feel free to contact me at chuck.schuringa@sheraton.com
Chuck Schuringa
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
baltimore, MD
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 18, 2013

I led a meeting for 20 people at this hotel. The accommodations were great. The food served at the meetings were excellent. The hotel itself is very nice. However, they completely messed up our meeting room location and changed it at the last minute three times! A follow up survey asked if I wanted to be contacted by the hotel. I said yes, but never heard from anyone. I would recommend the hotel for a guest, but would be hesitant to schedule a meeting there.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank atslk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 26, 2013
Dear atslk,
We apologize for the challenges you faced during your meeting time here. We will look closer into this issue in order to avoid this in the future. We are delighted to hear that you enjoyed our accommodations and the talents of our culinary team. We hope that in the future you consider the Sheraton Denver Downtown Hotel. Thank you for your comments on your recent stay.
Maria Maxwell, DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed June 16, 2013 via mobile

I spent four nights here. Overlapping conventions caused severe delays in access to rooms. Service was kind and honest about the matter, however, the rooms were average at best and lacked cleanliness requiring room changes. I am a loyal SPG member. I would not choose this location again unless required by reason of a convention. The convention facilities were excellent and ideal for a moderate size meeting in-house.

There are numerous places to eat within easy walking distance, and a mall is nearby for shopping.

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JoeyPeligroso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Denver Downtown Hotel

Property: Sheraton Denver Downtown Hotel
Address: 1550 Court Place, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Denver
#19 Luxury Hotel in Denver
#48 Business Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Denver Downtown Hotel 4*
Number of rooms: 1231
Official Description (provided by the hotel):
The Sheraton Denver Downtown Hotel is centrally located in Denver's financial and business districts, surrounded by fantastic shopping, microbreweries, restaurants, and other activities. ... more   less 
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Also Known As:
Sheraton Denver
Adams Mark Denver
Adamsmark Denver
Denver Sheraton

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