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“A nice hotel in a great location”

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Sheraton Denver Downtown Hotel
Ranked #63 of 157 Hotels in Denver
GreenLeadersSilver level
Bloomington, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A nice hotel in a great location”
Reviewed June 13, 2013 via mobile

The hotel was nice and in a great location just off the 16th Street Pedestrian Mall. Our room had a great view. There was a spot in the bathroom ceiling that looked like it needed attention. We ordered room service for breakfast. They told us it would be 30 minutes or less but it took almost an hour, the food was cold, and they messed up our order.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathyAnn78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 18, 2013
Dear KathyAnn78,
We have contacted our engineering department as well as our In Room Dining manager regarding the challenges you faced during your stay. Please accept our apology. We are happy to hear that you enjoyed our positioning on the World Famous 16th Street Mall, as well as the views of our beautiful Rocky Mountains. We hope to welcome you back into our community again in the future. Thank you for your feedback regarding your recent stay at the Sheraton Denver Downtown Hotel.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (581)
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English first
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 9, 2013

We stayed in a suite so we didn't have to travel to and from comic-con. It was on the seventh floor over looking the mall and the mountains. Check In had me scared cause the line was almost out the door but we only waited about 15 mins. Josh our front desk guy was more than knowledgeable and super helpful thanks josh.on sat we got breakfast delivered our room service lady "janelle" helped out with our discount but she was able to go out of her way to help out. Sad to say the breakfast left a lot to the imagination and was expensive for the amout and quality (super greasy potatoes and gross burt bacon) we had lunch at the bar mix 16 I think it was call the drinks are amazing. I think our bartender was named dillion I believe nice guy and a great conversationalist. Thanks for a great time can't wait to stay there again

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badgerfighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 13, 2013
Dear badgerfighter,
We are delighted to hear that upon arrival, you had a smooth check in despite the long line! Our first priority is to our customers and we are happy that we were able to create such a memorable experience for you. We hope you enjoyed Comic-Con and are excited to hear that the next time you are in Denver, we get to welcome you back to the Sheraton. Thank you for your wonderful feedback.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 8, 2013

With the brand, and location was expecting MORE. The hotel is in a great location, but there are other places I will stay next time. the Rooms were noisy (the fans in the room were so antiquated), tiny grungy bathrooms, small rooms, wireless is terrible, but the biggest beef -- horrific service and terrible attitude from front desk staff. They obviously did not value my business -- and from other colleagues this was their experience as well

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamala69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this review, June 10, 2013
Dear Kamala69,
Thank you for your comments regarding your recent stay at our hotel. We use this feedback to constantly improve our service and the hotel to exceed the expectations of our guests; I am so sorry that we failed to do so in your circumstance. We definitely should have prepared your room better prior to your arrival as well as provided a better response when you brought your concerns to our attention at the Front Desk. I am glad that you thought our location was a positive element to your stay here, I agree, it is the best in the City of Denver. I want you to know that I truly do value your business and would welcome an opportunity to express this in person, if you desire to do so, please contact me at chuck.schuringa@sheraton.com.
Chuck Schuringa
Hotel Manager
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Travelers are raving about these Denver hotels

Colorado Springs, CO
2 reviews
Reviewed June 6, 2013

From the start, staff was responsive to questions and helpful with suggestions. It started with Francisco at the front desk. He set the tone for the positive experience we had during our multiple night stay. Valet parking was a breeze. Access to restaurants and 16th Street Mall make this a great location. The staff will bring us back.

Room Tip: Corner suite was a luxury.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barkuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 11, 2013
Dear Barkuno,
Thank you for your loyalty to the Sheraton Denver Downtown Hotel. We are delighted to hear that your stay with us was successful and memorable. One of our greatest qualities is our staff and we feel very lucky to have Francisco as our associate. We have contacted our front desk to share your wonderful compliments. We are happy that you were able to experience the World Famous 16th Street Pedestrian Mall where hundreds of restaurants, shopping, movies and more are just steps away from our front door. We appreciate your feedback on your recent stay and hope to welcome you to our community once again.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 6, 2013

I stayed at this particular Sheraton hotel for a few nights a week ago and found the staff helpful and courteous. They told me all about their amenities and had a lot to say about what was going on in town. The concierge melissa referred us to Willie gs. Excellent restaurant terrific seafood options. I also loved the rooftop pool and the 16 mix bar. The bartender Matt was a lot of fun to chat with and he made good drinks. I give this hotel an excellent rating because everyone made me feel at home and with zero attitude. Thanks for the great stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsmith1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 11, 2013
Dear dsmith1969,
We are pleased to hear that your stay with us felt like home. We strive to make each guest feel as important as they are and we are delighted we accomplished just that during your journey to Denver. We feel very fortunate to have associates like Matt and Melissa on our team and feel that it is their great care that helps us stand out among competitors. Thank you for your feedback on your recent stay. We hope we are able to welcome you back to our community again in the future.
Maria Maxwell, DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gallipolis, Ohio
Level 5 Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 5, 2013 via mobile

I was just here for a set of business meetings. Overall it is not a bad place, good location but I was in the "Tower" building and the bathroom was very small, if you stay here ask for a room in the Plaza building from what I understand from my coworkers the rooms are bigger and nicer. We held our meetings in the hotel, in the Tower building, how confusing! It was difficult to find our rooms, we had to put our own signs up just so we wouldn't get lost.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCFOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this review, June 7, 2013
Dear JCFOhio
Thank you for your comments, I do agree, we have one of the best locations of any hotel in the Denver Metro Area, located directly on the famous 16th Street Mall. I am sorry that you found your accommodations too small for your needs. You are correct; we do have quite a few different room sizes and types (we are Colorado’s largest hotel with the largest amount of meeting space as well) and should be able to provide you with a room to your expectation upon a return visit. Please feel free to contact me directly at: chuck.schuringa@sheraton.com should you wish to interact further regarding your experience here.
Chuck Schuringa
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greeley, Colorado
Level 6 Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 4, 2013

Have stayed here numerous times but never reviewed before but should have because it is a great place to stay. Rooms are very large and clean/nice looking. Called for extra blankets and had them within 5 minutes along with a call to make sure we received them, great service. Front desk is always so pleasant and helpful as well. Didn't have any issues with noise and beds were very comfortable. We stayed in the Plaza building. We did the Valet Parking this time and yes, parking at hotels in downtown is expensive but not any different than other cities I have stayed at plus the convenience is worth it. But other times I have parked right behind the Denver Pavillions and that worked well too because it is just around the block to the entrance of the hotel.

The hotel has a great cocktail bar and a WONDERFUL restaurant called the Yardhouse in it, we went to both and service was EXCELLENT at each one, really enjoyed the drinks, food and atmosphere!

Hotel is located directly on the 16th Street Mall so you can walk out the front door and are in the midst of the city with tons of things to see and do! The 16th St. Shuttle Buses run long hours and they are free and pick up right in front of the hotel so for those that don't/can't walk longer distances, this is a nice feature! The Sheraton would be located on the end of 16th St that is closest to the Capital and a little farther from Lodo but honestly, the walk to Coors Field/Pepsi Center/Lodo is not to be missed, people watching at its best!!

I would highly recommend this hotel as I have stayed several times in the last few years and have always had a great experience!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JJJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDenver, Director of Sales at Sheraton Denver Downtown Hotel, responded to this review, June 7, 2013
Dear JJJG,
Thank you for feedback and your loyalty to the Sheraton Denver Downtown Hotel. We are pleased to hear that you enjoy our hotel each and every time you stay. We pride ourselves on our service and strive to treat each guest with the same care and consideration as you. We are delighted that you were able to enjoy some time in our Cocktail Lounge 16Mix, as well as outside the hotel on the World Famous 16th Street Pedestrian Mall. We will share your wonderful comments with our staff and hope that we are able to welcome you back soon!
Maria Maxwell, DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Denver Downtown Hotel

Property: Sheraton Denver Downtown Hotel
Address: 1550 Court Pl, Denver, CO 80202-5107
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Denver
#22 Luxury Hotel in Denver
#48 Business Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Denver Downtown Hotel 4*
Number of rooms: 1231
Official Description (provided by the hotel):
Sheraton Denver Downtown Hotel invites you to experience the best of The Mile High City. Located on a mile-long pedestrian promenade filled with outdoor bistros, shopping and entertainment and situated in the heart of Denver's financial and business district, we're superb choice for both. ... more   less 
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Also Known As:
Sheraton Denver
Adams Mark Denver
Adamsmark Denver
Denver Sheraton

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