I recently went on a 2 week trip with my two kids while my husband traveled for work away from us. I spent the last night of my trip at this hotel. Everything was perfect. The room was huge - a standard room with 2 queen beds. Both beds were very comfortable, the room was updated, modern, very clean and very large with an amazing view. Additionally it is right at the end of The Mall which is a really cool multi-block area with stores and restaurants and street performers. As I checked in the front desk person, Hanna, asked me about my trip and stay and could clearly see that I was a bit exhausted from traveling alone with 2 small children. She was very quick (very necessary with 2 small children), and very sweet.
After going to my room and then roaming The Mall, I returned to the hotel and the kind, knowing smile of Hanna as I walked by the front desk. Within minutes of arriving back to my room, there was a knock at the door. I opened it to find room service with two plates. One plate was filled with delicious chocolate chip cookies and one was filled with chocolate covered strawberries. There was also an ice bucket with two big glasses of cold milk and a card. The card read, "Dear Mrs. Lorentz, please accept these gifts courtesy of the front desk. We know how challenging traveling with kids can be so please also enjoy a movie on us. Enjoy your stay. Hanna and the Front Desk."
SERIOUSLY??? This was the highlight of my 2 week trip. This went above and beyond anything I could have expected or even wanted. They took the time to make my life a bit easier. I almost cried since it was the first time in 2 weeks that anyone had done anything for me since I was so focused on making sure my kids were taken care of. (how do single parents do this??)
Furthermore, when I brought the cart down with all of my luggage - the valet had my van waiting and loaded it before I had even finished checking out, This is amazing when you consider that checkout was a breeze also and took only moments. And he did it very well. He put the cooler in the easiest to access place in the back and was careful with everything.
Our stay was delightful in every way. Even absent the special gift this hotel is a must for anyone traveling to Denver. The location is unbeatable, the rooms are huge and the staff is superb. Service like this just doesn't exist anymore.
Go out of your way for this hotel because they go out of their way for you.
- Official Description (provided by the hotel):
- Sheraton Denver Downtown Hotel invites you to experience the best of The Mile High City. Located on a mile-long pedestrian promenade filled with outdoor bistros, shopping and entertainment and situated in the heart of Denver's financial and business district, we're superb choice for both. ... more less
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- Also Known As:
- Sheraton Denver
- Adams Mark Denver
- Adamsmark Denver
- Denver Sheraton