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“Homely customer service”

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Quality Inn Central Denver
Ranked #76 of 156 Hotels in Denver
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Homely customer service”
4 of 5 bubbles Reviewed January 2, 2013

The customer service is just excellent. You find friendly smiles everywhere. Very helpful people. Betty and River Anne were fanstatic. They went all out to help. Hotel also has shuttle van to Downtown Denver. Very convenient.

Cheers, WeiYew Liew

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterLiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 22, 2013
Thank you for your review concerning your recent stay at our hotel. We certainly hope that you had an opportunity to try our complimentary full hot breakfast, as we feel that it is excellent. We were glad to see that you also took advantage of our free shuttle service to downtown Denver and the surrounding area. We were very happy to see that our staff did a great job for you and that you found them to be very friendly. We were happy to see that Betty and River Anne did such a fantastic job for you. We certainly look forward to our next opportunity to serve you.
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693 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Franklin, North Carolina
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

Stayed here for a few days last month. Hotel was clean. Front desk staff was nice and well informed about the area. Wireless internet wasn't very good. That was a little irritating. They have a restaurant and bar. Small but nice.
I would stay here again Got a good rate when we called.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wardsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 22, 2013
Thank you for your review concerning your recent stay at our hotel. We hope that you had a chance to have our complimentary full hot breakfast, as we feel that it is excellent. We also hope that you had an opportunity to use our free shuttle to downtown Denver and the surrounding area. We were happy to see that the front desk staff was nice and well informed. We do apologize for the problem that you had with the wireless internet. We hope that you had a chance to discuss this with a member of management. I am sure that any member of management, including myself, would have done their best to correct this problem. I hope that we have another opportunity to serve you again soon.
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San Antonio, Texas
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 29, 2012

Hotel is a little older, but the staff is so amazing they make up for it! Bed was great comfortable and warm. The breakfast alone is worth the stay! Again I can not say enough about how nice, friendly, and helpful the staff was. We will definitely stay here again!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MkShel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 18, 2013
Thank you for your review concerning your recent stay at our hotel. We were glad to see that
the staff did such a great job for you and that your bed was great comfortable and warm. We were also glad that you enjoyed the complimentary full hot breakfast as we also feel that it is excellent. I hope that you also had a chance to use the free shuttle service to downtown Denver and the surrounding area. We look forward to our next chance to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
155 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed December 19, 2012

My stay at this Quality Inn my not reflect other folks visits. During my stay there was a rock & gem show taking place at this hotel. Tents took over much of the hotels parking lot, and the hotel was very busy, and seemed very understaffed. Here's my review..

Check-in was a bit slow, due to several people checking in as I arrived around 6:30pm. The hotel lobby and first floor can really use a re-freshening, too many dark areas. Across from the front desk is a restaurant and a separate bar, they both were very busy during my entire stay. Parking the car in the hotels free parking lot was a chore, I found the only empty spot. But I'm sure the parking situation was due to the tents set up in the parking lot for the Rock & Gem Expo and associated visitors. I wasn't as lucky later on, and ended up having to park in the street for the night.

Back in the hotel, the hotels hallways were kind of dark, and can also used a re-freshening. Elevators seemed a bit slow, but then again it was very busy. The room was nice, clean and usable. Beds were clean, and provided a good night’s rest. The hotel’s restaurant was a simple “dinner” atmosphere, but the food was good, nothing fancy, but good. Same went for breakfast which was included with the hotel rate. Which is a big step up for your everyday Quality Inn (major reason I gave it 4-stars over three).

There is a train track that passes the front of the hotel, but don’t let looks fool you, it’s a little used track used by one train during the daylight to access local industries. No trains passed the hotel during my stay. Being that nobody on TripAdvisor mentioned the railroad, I don’t believe it’s ever an issue. I chose this hotel because the price was right, and the great reviews of the free breakfast. I would stay here again as well as price & breakfast reviews are comparable.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RailfanMotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 18, 2013
Thank you for your review concerning your stay at our hotel in September. We were glad to see that you had an opportunity to have our complimentary full hot breakfast as we feel that it is excellent. I hope that you also had an opportunity to use our free shuttle service to downtown
Denver and the surrounding areas. We do apologize for the inconvenience that you experienced
because of the Gem and Mineral Show. We are sorry that the check in was a little slow also. We do look forward to our next opportunity to serve you.
Report response as inappropriate
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Alamogordo, New Mexico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 18, 2012

The hotel was nice. We didn't eat or visit the bar, but they looked nice. The room was okay. There is no way to turn on the vent for ambiance without it kicking out heat (December). I picked this hotel online since it was right next to the interstate. However, you must travel a couple miles to the nearest on-ramp and that sometimes took a while.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank racko71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 18, 2013
Thank you for your review concerning your recent stay at our hotel. We were glad that you found
the hotel nice and that the room was okay. I am sorry that you did not have an opportunity to
have the complimentary full hot breakfast as we feel it is excellent. I hope that you did have a
chance to use the free shuttle service to downtown Denver and the surrounding area. We look forward to our next opportunity to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango Colorado
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed December 12, 2012

I rendezvoused here with colleagues coming from various places, some local and some from out of town, for an important meeting downtown that we needed to arrive at together. The free parking allowed us to avoid the downtown parking hassles because we could leave all the cars in the the hotel's free parking and take their shuttle, which got us to and from our meeting very efficiently. The rooms were clean and well appointed, with a small sink/micro/fridge area in an alcove between the bedroom and the bathroom. Nice views from the upper floors of downtown Denver and the mountains. Breakfast had the usual cereal and waffles, but also hot scrambled eggs, biscuits, gravy, oatmeal, fresh fruit, cottage cheese and more. Staff was friendly and attentive. Recommended if you have business downtown but don't want to pay downtown hotel prices or deal with downtown parking.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chilkoot_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 18, 2013
Thank you for your review concerning your recent stay at our hotel. We were certainly glad that our free shuttle service to downtown Denver and the surrounding area, was able to take care of
you and your colleagues to get to your meeting and that you were all able to travel together. We were also glad that you enjoyed our complimentary full hot breakfast as we feel that it is excellent. We were also glad that the room was nice, clean and well appointed. I hope that our staff also did a great job for you. We hope that we have another opportunity to serve you and/or your colleagues again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowie, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 9, 2012

I expected a Walmart and got a Target. It's in an industrial area and surprisingly hard to get to considering you can see it from the interstate. But the staff was extremely friendly, it was clean, reasonable priced, and had a great breakfast. There was two people behind the reception desk every time I walked by. Every single worker asked me how my stay was going every time they passed. Even though it was a serve-it-yourself breakfast, they had somebody walking around filling coffee. The rooms were clean, and mine had a microwave and small refrigerator (not sure if they all do.) They have a shuttle, but you really need a car if you want to spend any time in Denver. I didn't expect a boutique hotel, and this isn't one, but it's a great value. It's near the interstate, but I couldn't hear it and slept well.

Room Tip: Ask for a room with a mountain view, which will also keep you away from the interstate side. Rooms...
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Slow_Doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHAEL P, Manager at Quality Inn Central Denver, responded to this review, January 18, 2013
Thank you for your review concerning your recent stay at our hotel. We were glad to see that you
enjoyed the complimentary full hot breakfast as we feel that it is excellent. We were also glad that the room was clean and that you enjoyed the microwave and small refrigerator. It was especially nice to see that the staff took such good care of you, and always asked how your visit was going. Our free shuttle service to downtown Denver and the surrounding area is excellent, especially if you have one particular location that you are going to. We certainly look forward to
our next opportunity to serve you, hopefully in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Central Denver

Property: Quality Inn Central Denver
Address: 200 W 48th Ave, Denver, CO 80216-1802 (Formerly Plaza Hotel)
Phone Number:
Location: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 156 Hotels in Denver
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn Central Denver 3*
Number of rooms: 213
Official Description (provided by the hotel):
Our newly remodeled hotel is conveniently located in the heart of the town and intersection on I-25 and I-70. Only few minutes from downtown Denver. This Denver hotel offers complimentary WIFI, delicious HOT buffet breakfast, free parking, absolutely free shuttle service is always ready to take you to Denver downtown, convention center, Merchandise Mart, Pepsi Center, Coors Field, Sports Authority at Mile High, Denver Coliseum and other select locations. Quality Inn also offers you outdoor heated pool, 24 hour fitness center, 24 hour business center facility, 24 hour freshly brewed special coffee, a game room, and ice machines on each floor and coin laundry. Our rooms have great views of The Rocky Mountains & Denver downtown. For business travelers, all our spacious rooms at the Quality Inn Denver Central have free cable TV and a work desk with lamp, coffee maker; provide you the best comfortable mattress with free WI-FI in your room. The Palm Grill Restaurant & Bar which is open 7 days with a pool table and located in our lobby. Further, there is free Wi-Fi throughout the hotel. Hotel is located within few minutes of driving distance of famous 16th Street Mall, Pepsi Center, Coors Field, Sports Authority at Mile High, Colorado Convention Center, Denver Coliseum, Merchandise Mart and many more famous business and pleasure destinations. Whether you are here for fun or business we are the perfect host for you. ... more   less 
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Also Known As:
Quality Inn Central Denver Hotel Denver
Quality Inn Denver

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