My husband booked a room by phone. Since they only had a full sized bed left, he told them he would need to check with his wife. The gentleman, Bryon, said he would hold it for the day (without running our credit card) but warned there would be a small charge for canceling after he ran our credit card.
My husband called back in 20 min or less to cancel. Another person answered the phone. He explained what had just transpired and was told they would give Bryon the message that we would not take the room.
A week or less before the date we got an email reminder of our upcoming stay. We also saw we were charged the full amount on our credit card. We emailed reminding them that we had canceled and that our card should have never been run. They apologized. Three days later our card was given a partial refund. They charged a $23 fee. I emailed again explaining that they should have NEVER run our card and that it should have been cancelled a long time ago without a $23 fee. They refused to reply to my email. I will now need to take this up with my credit card company. Very disappointing.
- Official Description (provided by the hotel):
- Historic Castle Marne Bed and Breakfast in Denver, CO serves breakfasts, luncheons, teas and 4 course dinners as well as offering 9 luxurious rooms each with private bath. Each room is uniquely decorated with historically significant pieces in this one-of-a-kind mansion which was lovingly restored. The building is a nationally and locally designated historic landmark made from Rhyolite (Lava Stone) from nearby Castle Rock quarries. In-house wedding planner and wedding officiant can assist in planning and celebrating the romantic elopement or small wedding of your dreams. ... more less
- Reservation Options:
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- Also Known As:
- Castle Marne Hotel Denver