I had a nice experience in my room at the Hilton Garden Inn. They allowed me to drop off my luggage and check in, and then return my rental car to the airport. (I had drive to Rocky Mountain before my convention and no longer needed the car). The room was clean and spacious. My room overlooked the convention center and I was within walking distance of the convention center. My room had a microwave and refrigerator which allowed me to economize on meals. Internet service was fine and I had plenty of outlets. The pool and hot tub were barely being used as well as the fitness center.
The hotel had recommended a shuttle service to the airport called supershuttle, which I booked a day in advance for 3:25 pm. On my departure day, I left my convention early and waited in the hotel lobby with my luggage. About 15 minutes prior to pickup I moved to outside the hotel so I could see the shuttle. Three different vans drove by me and refused to stop to pick me up. In the meantime, taxi drivers were fighting over fares. After the third shuttle, I had the front desk contact the shuttle service who claimed I was a no show and wanted to rebook me on the 4:55 shuttle. As I needed to be at the airport by 5 and had allotted extra time, i declined their offer to rebook and made sure they were aware that I would note their poor service on tripadvisor. The hotel front desk manager tried to line up a taxi for me. Unforetunately, we ran into two aggressive taxi drivers who each took a piece of my luggage in opposite directions. This made me very nervous and I insisted my luggage be returned to me. The Valet manager was able to find me a ride with a different shuttle service to the airport. I was very pleased with this resolution.
While hotel can not be held responsible for the poor service on the part of the Supershuttle or the taxi drivers this did impact my stay and my overall feeling of Denver. It had been a pretty good trip up until that point. I think the hotel did a fine job of helping and solving my problems and I thank them for their help.
- Official Description (provided by the hotel):
- Centrally located between the 16th Street Mall and the 14th Street Streetscape the Hilton Garden Inn hotel in downtown Denver is right next to the Colorado Convention Center. Hilton Garden Inn offers a full buffet breakfast along with a full service restaurant and bar, Pi Kitchen & Bar. Grab an on-the-go meal from our Pavilion Pantry or a specialty coffee from our DazBog Coffee bar. Enjoy all the amenities you'll need for a perfect business or leisure stay at our Hilton Garden Inn Denver Downtown. Book your stay online today! ... more less
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- Also Known As:
- Hilton Garden Inn Denver Downtown Hotel Denver
- Hilton Denver
- Denver Hilton