My husband and I were in town for the Zac Brown Band concert at the Red Rocks and decided to make the HGI our homebase for the weekend. The hotel is in a great location, just a few blocks from the 16th Street Mall, where you can find any and every kind of restaurant and bar.
The service at the hotel was phenomenal. The valet were professional and prompt, always remembering our names and asking if we'd like a bottle of water on our way out. My husband left his phone in the car one time and we called down to get it. They gave it to the front desk to hold. When we went down a few minutes later to retrieve it, the front desk receptionist asked to see his ID before handing the phone over, and I thought that was great. I'm glad to know they double-check these things before just handing something like that over to someone.
On our second night, the mattress was a bit wompy and starting to sag so we asked to switch rooms. Not only did they give us an upgrade to a slightly bigger room but the manager gave us two vouchers for complimentary breakfast at the restaurant downstairs, Pi (which was delicious and had a great variety). Now that's great customer service!
Clean, professional and in a great location means this will be our go-to hotel whenever we visit Denver!
- Official Description (provided by the hotel):
- Centrally located between the 16th Street Mall and the 14th Street Streetscape the Hilton Garden Inn hotel in downtown Denver is right next to the Colorado Convention Center. Hilton Garden Inn offers a full buffet breakfast along with a full service restaurant and bar, Pi Kitchen & Bar. Grab an on-the-go meal from our Pavilion Pantry or a specialty coffee from our DazBog Coffee bar. Enjoy all the amenities you'll need for a perfect business or leisure stay at our Hilton Garden Inn Denver Downtown. Book your stay online today! ... more less
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- Also Known As:
- Hilton Garden Inn Denver Downtown Hotel Denver
- Hilton Denver
- Denver Hilton