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Reviewed January 15, 2021 via mobile

I recently stayed at The Crawford Hotel with my boyfriend while visiting Denver for the first time. Prior to my stay, I called the front desk and spoke to Jennifer, who was incredibly helpful in discussing the hotel’s COVID cancellation policy, as well as recommending fun things for me and my boyfriend to do while visiting. Jennifer was also kind enough to upgrade our room to a beautiful suite. The room was truly incredible and made our time at The Crawford that much more enjoyable. Through the duration of our stay, all of the staff at The Crawford were extremely kind and had plenty of great restaurant recommendations for us. We loved the location of the hotel because it is situated perfectly in the heart of downtown, and nearly everything is within walking distance. The location is also extremely convenient for travelers arriving to Colorado via plane. We flew into the Denver Airport and hopped on the train located there, and for $10 rode the train about 40 minutes which brought us directly to Union Station - where The Crawford is located. It could not have been more seamless! Despite being in the middle of a pandemic, we enjoyed our trip to Denver and our stay at The Crawford so much. We will certainly be back and are recommending The Crawford Hotel to everyone we know!

Date of stay: January 2021
Trip type: Traveled as a couple
1  Thank Rysettles12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ed Blair, General Manager at The Crawford Hotel, responded to this reviewResponded January 17, 2021

Dear Ryley S.,

Jennifer has been a fantastic addition to our team! I'm sure she will be thrilled to know you enjoyed your stay. Our accessibility to and from the airport and all bars and restaurants is definitely a highlight of our property, so I am glad you took advantage. We hope to see you again soon!

Best wishes,

Ed Blair

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Reviewed January 10, 2021 via mobile

The Crawford Hotel was seriously the most unique and beautiful hotels I have ever stayed in. My husband and I decided to stay here for our honeymoon and it certainly did not disappoint. From guest services answering our every need and the Tesla valet courtesy car service especially with Jamel and Riley as our drivers was amazing!!!! I can’t really say anything bad about this hotel whatsoever. Super quiet, super cozy, and outstandingly beautiful and romantic!

Date of stay: January 2021
Trip type: Traveled as a couple
2  Thank Y9464FZoliviao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ed Blair, General Manager at The Crawford Hotel, responded to this reviewResponded January 10, 2021

Dear Olivia,

First, congratulations on your marriage! Thank you for choosing to celebrate the special occasion with us. I am pleased to know Jamel and Riley provided such exceptional service! We hope to see you again next year for your first anniversary.

Stay well.

Ed Blair

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Reviewed December 31, 2020

Husband and I booked the B&B package for our 31st anniversary. The hotel staff were warm, friendly, and professional. Also I was able to update my reservation after a date mixup. As mentioned by others in several reviews the hotel amenities are great and the rooms are beautifully decorated. The experience overall was great with the exception of a few things:
1. Being awaken early AM to loud noises which sounded like large doors being closed and metal clanging
2. Couldn’t figure out how to order breakfast from Snooze as it was not featured as a category on the iPad. Called the front desk and they placed the order for us (thanks)! However by the time the food arrived it was very cold.
3. Upon checkout I sat in the great hall in the area reserved for hotel guests while I waited for my husband to return from the restroom. We saw several people sitting in this area the night of our stay as well. After about a minute of being seated, a security officer approached me and informed me that this area was for guests only and asked if I was a hotel guest of which I responded I was and then was asked to provide some sort of proof...hotel room number or key. Since I had previously observed many others who had been seated there unapproached, I informed him that I wouldn’t provide him with such proof but that he could check with the front desk for verification. After checking with the front desk he came back and apologized. I understand the need to enforce the seating requirement however from my experience I felt highly offended. Perhaps Crawford hotel could figure out a different way of enforcement.

Date of stay: December 2020
Trip type: Traveled as a couple
1  Thank danaw140
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tiffany Owen, General Manager at The Crawford Hotel, responded to this reviewResponded January 4, 2021

Dear Dana W.,

Thank you for taking the time to share feedback about your recent stay. While I am delighted you found our staff professional and welcoming for your 31st anniversary, but sincerely apologize for the issues you experienced. We will certainly be following up with the Security team about their approach to handling situations like yours, again I am very sorry. The Crawford Hotel would appreciate the opportunity to make thins right for you and ask that you please reach out directly.

We hope you enjoy the rest of your week, and Happy New Year!

Kindly,

Tiffany Owen

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Reviewed December 28, 2020 via mobile

We traveled from Emeryville, CA to Denver on the Amtrak Zephyr. It was such a pleasure to get to a real hotel and bed! Anna and Jen at the front desk were marvelous. They put us in a corner spacious room on the balcony level. I love this hotel. Second time staying here and will be back again. Awesome bathroom, shower, and whirlpool tub. Minutes from multiple restaurants so easy walking even in cold weather.

Date of stay: October 2020
Trip type: Traveled as a couple
2  Thank Paulette F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 9, 2020

We stayed at The Crawford the weekend before Thanksgiving to celebrate a 40th birthday and knew that with the pandemic most everything would be closed. So, we decided on a staycation to treat ourselves to some fancy and fun time away from home. The staff are so professional and accommodating, and special thanks go to Jordan (concierge) as she answered all our pre-trip questions, offered to schedule car services for us, and greeted us warmly in-person when we arrived. The amenities included in our stay made it fun because we got to take advantage of enjoying Union Station's full atmosphere (including the restaurants there that offer takeaway food and we even treated ourselves to the complimentary drink, coffee, and ice cream). The rooms are lovely, have very thoughtful touches (like disposable cameras), and gorgeous architecture and design so make it feel like a real getaway to a special hotel versus one of the many chains that don't offer much of an "experience." As far as cleanliness and COVID-friendly, The Crawford was completely on top of it so it felt very safe, clean, and accommodating to anyone with underlying health conditions or otherwise simply trying to travel responsibly. The Crawford is a hotel I would highly recommend to anyone local and to anyone coming to Denver who wants an original experience, in a fun part of town, and values real customer service that makes you feel pampered and taken care of. Did I mention the free Tesla car service (within a 2-mile radius)?

Room tip: Ask for a room facing Wynkoop St.so you can look out on the front street area of Union Station.
Date of stay: November 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Christie Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tiffany Owen, General Manager at The Crawford Hotel, responded to this reviewResponded December 12, 2020

Dear Christie Z.,

We are so glad you had a "perfect" stay to celebrate a 40th birthday! Finding reasons to celebrate this year brings some cheerfulness we could all use. I am delighted to know Jordan was so helpful and you enjoyed the polaroid cameras. They are my favorite- I hope you brought some keepsakes home with you!

Please come back and see us soon.

Kindly,

Tiffany Owen

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