Husband and I booked the B&B package for our 31st anniversary. The hotel staff were warm, friendly, and professional. Also I was able to update my reservation after a date mixup. As mentioned by others in several reviews the hotel amenities are great and the rooms are beautifully decorated. The experience overall was great with the exception of a few things:
1. Being awaken early AM to loud noises which sounded like large doors being closed and metal clanging
2. Couldn’t figure out how to order breakfast from Snooze as it was not featured as a category on the iPad. Called the front desk and they placed the order for us (thanks)! However by the time the food arrived it was very cold.
3. Upon checkout I sat in the great hall in the area reserved for hotel guests while I waited for my husband to return from the restroom. We saw several people sitting in this area the night of our stay as well. After about a minute of being seated, a security officer approached me and informed me that this area was for guests only and asked if I was a hotel guest of which I responded I was and then was asked to provide some sort of proof...hotel room number or key. Since I had previously observed many others who had been seated there unapproached, I informed him that I wouldn’t provide him with such proof but that he could check with the front desk for verification. After checking with the front desk he came back and apologized. I understand the need to enforce the seating requirement however from my experience I felt highly offended. Perhaps Crawford hotel could figure out a different way of enforcement.

We traveled from Emeryville, CA to Denver on the Amtrak Zephyr. It was such a pleasure to get to a real hotel and bed! Anna and Jen at the front desk were marvelous. They put us in a corner spacious room on the balcony level. I love this hotel. Second time staying here and will be back again. Awesome bathroom, shower, and whirlpool tub. Minutes from multiple restaurants so easy walking even in cold weather.

We stayed at The Crawford the weekend before Thanksgiving to celebrate a 40th birthday and knew that with the pandemic most everything would be closed. So, we decided on a staycation to treat ourselves to some fancy and fun time away from home. The staff are so professional and accommodating, and special thanks go to Jordan (concierge) as she answered all our pre-trip questions, offered to schedule car services for us, and greeted us warmly in-person when we arrived. The amenities included in our stay made it fun because we got to take advantage of enjoying Union Station's full atmosphere (including the restaurants there that offer takeaway food and we even treated ourselves to the complimentary drink, coffee, and ice cream). The rooms are lovely, have very thoughtful touches (like disposable cameras), and gorgeous architecture and design so make it feel like a real getaway to a special hotel versus one of the many chains that don't offer much of an "experience." As far as cleanliness and COVID-friendly, The Crawford was completely on top of it so it felt very safe, clean, and accommodating to anyone with underlying health conditions or otherwise simply trying to travel responsibly. The Crawford is a hotel I would highly recommend to anyone local and to anyone coming to Denver who wants an original experience, in a fun part of town, and values real customer service that makes you feel pampered and taken care of. Did I mention the free Tesla car service (within a 2-mile radius)?