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“Customer Service”

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Residence Inn Denver City Center
Ranked #28 of 157 Hotels in Denver
Certificate of Excellence
Lemont, Illinois
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Customer Service”
Reviewed March 3, 2014

I was trying to find housing for our son's month-long medical rotation at a local Denver hospital. Hoping to find something close to his work I called the Residence Inn City Center. Brittany was extremely helpful in trying to find accommodations. When she was unable to book a Marriott property she went out of her way to try and locate alternative housing keeping in mind the budget of a medical student.

I will remember her helpfulness and be sure to recommend Residence Inn to anyone heading to Denver in the future.

  • Stayed March 2014, traveled on business
    • Service
Helpful?
Thank Dawn U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, June 11, 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Washington DC, District of Columbia
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 26, 2014

Stayed here for a night after a few days of snowboarding. We had a 1 bedroom suite. It was laid out similar to other Residence Inns I have stayed at. The hotel room was very clean and had great views and sunlight.

The breakfast was standard hotel items. Make-your-own waffles, eggs sausage and all that. I was dissappointed they ran out of potatoes. There was plenty of seating.

The best aspect of this hotel is the location. It is short walking distance from several resturaunts and the ballpark.

I would reccomend this hotel.

Room Tip: Ask for a room on a higher floor with a view.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank So_where_is_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
121 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed February 20, 2014

This is a great Residence Inn property. We had a one-bedroom suite that was very comfortable and roomy. Room/bedding was clean and service was great. Rooms were quiet. We liked having a separate living room with sofabed plus kitchenette. Nice hot buffet breakfast. Walkable from the downtown core.
Only complaint - pricey parking at $27/day.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCguy20002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, June 11, 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kodiak Island, Alaska
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 12, 2014

Right downtown, within walking distance of many restaurants. We stayed a week while dealing with some medical stuff and it was a good choice for us.
Clean and good sized rooms. We had a one bedroom on a lower floor so not a great view, but not bad either. Hearty breakfast - a step up from most included breakfasts you get at other hotels.
Kitchenette was handy for when we didn't feel like eating out.
Excellent and friendly staff.

Room Tip: Hotel is above about 5 floors of parking lot. So getting a 6th floor isn't as high as you'd...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ballyhooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Platte, Nebraska
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2014

My husband I were in Denver for his birthday and decided to that staying downtown where all the action was would be a good idea! It turned into the right decision. The room was great! Very clean and spacious! Had a good little kitchen with a fridge which is awesome for out-of-town people! It was a nice short walk to the 16th Street mall where there is a lot of fun shops and restaurants are. We cant wait to stay here again!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, June 11, 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 22, 2014

My husband and I stayed here for the parade of lights. It was the perfect location but we had to park in the lot behind the hotel because we had a trailer. This hotel is perfect for anyone pulling a traler that needs space to park downtown. The lot behind the hotel had several pull thru spots so you didn't have to unhook the trailer. The cost was $24 for overnight parking for 2 spots and I'm sure that was inflated for the parade of lights. We went to eat at the Broker which is right across the street. It was fantastic. The room overlooked Champa St. and was quite. The only person we heard the entire time was the man next door talking very loudly on his phone or maybe he was in the hallway. The room was spacious and comfortable. The small kitchen was perfect for popping popcorn and keeping food and drinks cold in the full size fridge. The bed of course was comfy. The only complaint was the water pressure but that wasn't a big deal. The breakfast in the morning was delish too. It was a larger spread than normal and the hotel was overall excellent.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kassi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, June 11, 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2014 via mobile

The hotel has an excellent location. I am with a group of friends to the 2014 AFC Championship Game; the stadium is only five miles from the hotel. There are a lots of breweries, restaurants and very close from Coors field. The rooms are perfect and include complimentary breakfast. The prices are reasonable.

Highly recommended!!!

Stayed January 2014, traveled with friends
Helpful?
Thank Pescao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, June 11, 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Denver City Center

Property: Residence Inn Denver City Center
Address: 1725 Champa St, Denver, CO 80202-2704
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Family Hotel in Denver
#18 Business Hotel in Denver
#21 Romantic Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Denver City Center 3*
Number of rooms: 229
Official Description (provided by the hotel):
Residence Inn Denver City Center is a spacious, modern downtown hotel with a perfect location and welcoming staff to meet the needs of business travelers, families and weekenders wanting to make a smart choice for a brief or extended stay. ... more   less 
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Also Known As:
Residence Inn Denver City Hotel Denver
Denver Residence Inn

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