I was a guest at the Hyatt Regency while attending the National Apartment Education and Conference last week. It’s funny; one of the last sessions that I attended during the Conference was all about Customer Service (titled “The Customer is Always Right”). I have to tell you I, and others we have shared this experience with have been completely blown away with the level of customer service received during and after our stay at the Hyatt Regency! Your initial email in response to a key incident was amazing, it’s not uncommon that there are issues with room keys, and your team was very apologetic and swift in correcting the situation. But for us to receive an apology email directly from you, (Ast. Manager Starr), we were all very surprised and pleased to have that kind of attention, for such a relatively minor issue (at least in my travel experience).
And then, you go 10 steps beyond after we explained our terrible cab experience: an issue you had no control over, or had anything to do with. THAT was truly the level of customer service I want my team members to initiate and offer each and every day. Take ownership, and go above and beyond, regardless of who’s at fault. Such an inspiration and true greatness of character both on your part and the Hyatt Family! When she shared that experience it was to report that cab driver so you guys would know for future – meaning cross that company/driver off your list of go to cabs!
As a president of a management company, and the other guest at your hotel a trainer for a National management firm, I can assure you we will share our absolute positive Hyatt experience every opportunity we get. Thank you.
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- Also Known As:
- Hyatt Regency Denver At Colorado Hotel Denver
- Denver Hyatt Regency
- Hyatt Denver
- Hyatt Regency Denver Colorado Convention Center