First impressions are often a good guide.
In this case the forecourt was being well managed with a valet ready to take the car and a guy ready with a luggage cart. Efficiency extended to being issued with a receipt/ contact card for both vehicle and bags.
Despite being a busy Friday afternoon on Thanksgiving weekend we only waited a few minutes for check-in by efficient young concierge Marc who treated us as if we were the most important arrivals of the day - even executing a polished routine of coming round to the front of the check-in desk with key cards. Where would we like the room? High level or lower?
We reminded him that we had asked for a hypoallergenic room and he made another brief phone call. Nothing was too much trouble for this competent man.
Incidentally by the time we got to the room the pillows etc were being changed out.
Congratulations to housekeeping for speedy action.
We had been offered and accepted a $50 per room pass to the 35th floor lounge.
Note that HRD is in two blocks and so moving from 21st floor to 35th floor entails a trip to the lobby or 5th floor to transition between elevators.
Once in the 35th floor lounge the range of snacks is limited and we had failed to understand the drinks policy, that's to say that for the first time in a long history of buying lounge upgrades I had never previously been asked to pay for alcoholic drinks. However that was my failure to check things out and we enjoyed the visits we made to the lounge where the concierges were pleasant and helpful.
Whether a $50 access fee works for you is for you to decide; it buys a lot of soft drinks and a breakfast.
The room was excellent, comfortable and with a great view.
On exit, the luggage to car went smoothly and efficiently.
I recommend this hotel and its pleasant, well polished staff.
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- Also Known As:
- Hyatt Regency Denver At Colorado Hotel Denver
- Denver Hyatt Regency
- Hyatt Denver
- Hyatt Regency Denver Colorado Convention Center