Had a good stay, but a terrible time after the stay dealing with the hotel and trying to get $500 worth of charges corrected on my card. I will never return to this hotel or allow anyone I know to stay here due to the terrible experience I had afterwards dealing with them.
Not only was I hung up on by the front desk agent, but every time I requested to speak to a manager I was sent to a line that was never answered so would have to hang up and call back again. Never once did a manager take the call or reach out to me. They finally told me that everything was good, but to make sure I set an alarm on my phone to make sure the charges were reversed and when I checked, they weren't. I called back in and asked them to look into it and they told me that the docs I sent over didn't open so nothing could be processed. Never did anyone call me to tell me it didn't work, the only reason I knew was because I set an alarm to check. Still a manager would not speak with me or take the call. I was told they were looking into it still but again have to set an alarm on my phone to make sure that they follow through and get the $500 charges off my card that should never have been there.
I understand there are hotel policies regarding credit cards and authorizations but they way the situation was handled is a joke. The PDFs they requested me to send could not be attached to an email because their email client did not allow files that large. Still, even though that is an issue on their end, when I suggested that I just send it to another email address, outside of their hotel email that had a larger storage capability, they acted like that was not an option, even though it probably would have solved the problem. Instead, I am still going around in circles with them trying to get the charges fixed and still have not heard from a manager at all.
Extremely frustrated and disappointed. There are a ton of great places to stay in Denver that won't make you chase your tail like this, stay anywhere else.
- Official Description (provided by the hotel):
- This unique Cherry Creek Hotel is a boutique hotel located in the heart of the Cherry Creek Shopping and Restaurant District and just a short peddle to the Cherry Creek bicycle path. Our Denver Hotel is perfect for weddings and events with a classic and elegant touch. We are "pet friendly" and Group rates are available. The Inn at Cherry Creek is just a few minutes drive to Downtown Denver and Denver University. The Inn at Cherry Creek offers a pleasant, European style, with a bed and breakfast ambiance. This special Denver Hotel features 35 intimate guest rooms, some with fireplaces, 2 corporate residences, a full service restaurant with bar, 2 separate meeting/reception rooms adjoining a large roof terrace, an exercise room, and 75 underground parking spots. Check in: 4pm Check out: 11am ... more less
- Reservation Options:
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- Also Known As:
- Inn At Cherry Creek Hotel Denver
- Hotel At Cherry Creek
- At Cherry Creek Denver