We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Horrible wait on the food.... Same dependable food though” 2 of 5 bubbles
Review of The Cheesecake Factory

The Cheesecake Factory
Ranked #3 of 69 Dessert in Denver
Price range: $21 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Families with children, Kids
Dining options: Dinner, Lunch, Late Night, Brunch, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Neighborhood: Downtown
San Diego, California
Level Contributor
755 reviews
439 restaurant reviews
common_n_restaurant_reviews_1bd8 1,402 helpful votes
“Horrible wait on the food.... Same dependable food though”
2 of 5 bubbles Reviewed February 27, 2013

I typically wouldn't leave a review on the Cheesecake Factory. In fact, we've eaten at many many Cheesecake Factory's in many cities we've been to. The food is the same as all of them and dependable but I was VERY unhappy with the SLOW service we received.

We went for lunch on Monday and we decided to go in earlier to avoid the lunch rush. We went in around 12 PM and it wasn't too busy yet. That's why it was so surprising it took forever.

We went with two young kids and it was very annoying that it took almost 40 minutes to get our food after ordering. They stuck us in a back/side room which we didn't mind. It was smaller but just kind of ugly compared to the main restaurant.

We were the first people in the room by the time we entered but almost all of them got their food first even though we ordered ahead of all of them. Our waitress never told us why it was taking so long. Finally a manager came over and said that "our ticket got lost and they had to start over". She apologized but it would have been nice if they offered at least a dessert or something to make up for waiting 40 minutes to get our food.

I can't complain about the food. As mentioned, it's a typical Cheesecake Factor and the food is decent but the service here is just not good.... Also, our waitress should have came over and apologized about this personally. It almost seemed like she was afraid to just be direct with us and honest. She kept saying "it's almost out".

Just not good service.

Visited February 2013
Helpful?
1 Thank saintba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

626 reviews from our community

Visitor rating
    255
    220
    88
    40
    23
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Long wait...eh food”
2 of 5 bubbles Reviewed February 16, 2013

Servers are always great, but the wait is sooo long, and the food was not great and really expensive. Plus our food was cold and we had to send it back. Just not a great experience

Visited December 2012
Helpful?
Thank E W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
Level Contributor
5 reviews
3 restaurant reviews
“Cheescake, Yum!”
5 of 5 bubbles Reviewed February 5, 2013

It goes without saying that their Cheesecakes are awesome! The variety can almost make you crazy, but it is well worth it. I started with a simple Grilled Cheese sandwich, but it was the best one I've ever experienced. I never would have imagned that grilled cheese could be that good. I took a piece of Banana Cheesecake to go (intending to eat it later at home), it made it only three blocks before I devoured it. All I can say about the cheesecake is WOW!!!

Visited October 2012
Helpful?
Thank Elora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level Contributor
76 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Ok Food”
3 of 5 bubbles Reviewed February 4, 2013

As the name Suggests, they sell a lot off various Cheesecakes in this Restaurant, both for eat in, or Take out, some with Strange Flavours.
Prices are ok, but a bit much for what it is, they also sell meals as well, but if your expecting great food, give it a miss, a bit like an upmarket McDonalds

Visited March 2012
Helpful?
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora
Level Contributor
32 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Something a little different.”
4 of 5 bubbles Reviewed February 4, 2013

This is a chain usually found in malls. Great cheesecake of course but also good sandwiches, some unusual, and some feel good food like
home style meat loaf which is quite good. Not a Denver original, I believe you can find these in other parts of the country.

Visited April 2012
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing