My handicapped husband and I stayed here for two reason we were able to received a discount from brother whom worked here at the embassy suite for ten years with the approval from manager on duty,even though we received a discount in the end it was not worth it,and the last time we stayed we were not treated very well poor customer service at front desk, by managers on duty we thought we would try it again we traveled all the way from Canada due to the fact illness in the family, well many problems need to have hotel attention,when given our keys we were told that we could use any door there were no parking spaces we did manage to find one by the back where it was very dark and cold that night it was a door there the key did not work after trying both keys in the cold we were force to walk to the front door and the first time there was a front worker and we mention it to her and she say's oh that door works sometimes, so the next night same thing except we stood out side banging on the door so we decided to walk all the way around through front door again an on duty manager Christine was on we mention it to her and she took it as a joke and I said please get that fixed before someone gets harm out there in the middle of the night trying to get in, and she looked at me and said I will let some one know and walked away. earlier that morning we asked if we could have are room service a Hispanic lady came up to clean the room as she clean the bath tub she broke the shower head after she left I notice and call the front desk and asked if someone can fix it, my husband is a business man himself and we did not want to get blame for destroying any property, on duty manager told general manager we were complaining to much, we needed a few more nights so we called and asked for a three more night earlier we were told fine no problems and you can have the same rate, my husband called later to double checked our reservations spoke to Anthony at front desk he said not at that rate I will talk to my manager he kept my husband on hold for a good 10 or 15 min, my husband hung up we than received a phone call from my brother and he was receiving discipline actions from the General Manager about our minor complaints and the fact that we had a employee discount rate that was preapproved two weeks before we arrived in Denver from Canada, so my husband called and Christine answer the phone, put him hold and than came back and said you can go to her voice mail my husband hung up then the General manager phoned my brother to relate a third party message with threats made to him, how could a manager on duty as well as a General Manager treat paying customers this way? when my husband wanted to do is clear up this horrible misunderstanding and apologized about minor complains that need attention to,my husband and I went down to breakfast the food was a mess the counter was dirty no milk in the containers it needed very much tiding up, we stayed in a room with dirty carpet the couch had no pillows and was fraying spring coming through very dirty with blood spots on it, I'm very disappointed with this hotel I did not like the backlash my brother received from the General Manager as well as the on duty manager Christine we did not come from Canada for mistreatment such as this, will we ever stay here again? No we are not critics of hotels we are very humble people, just for a few more steps you can go down to the Quality Inn where treatment is much better as well as the price.
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- Also Known As:
- Embassy Suites Denver-International Airport Hotel Denver
- Denver Embassy Suites