If I were to review the tour only I would have given it an excellent rating as it met all expectations. Our guide, Ed, was very knowledgeable, enthusiastic, and caring. On our tour we had a member who had some physical disabilities and Ed went out of his way to make that individual comfortable and able to enjoy the tour. I must also point out Ed's driving ability, we took the Ultimate Mountain trip which includes going up Mt. Evans, not an easy drive by any means and Ed did a wonderful job of keeping us safe. We were picked up on time (in fact he was early), and returned on schedule. Because it is a small bus we made new friends and learned much more than if we were on a big bus as Ed explained much about the area and history as we went along.
The reason I did not give the experience an excellent rating is because the office staff lacked customer service. My confirmation said to call at least 24 hours in advance to confirm. Since I was traveling the day before the tour I called two days before to confirm. The individual on the other end of the line gave me attitude for calling 2 days rather than one day. When I pointed out that the email said at least 24 hours and not within 24 hours he continued to have an issue. Finally he asked for my details as to when and where we were to be picked up. When I read to him what I had in his email he retorted that I was wrong and that it could not be right. I then told him I was reading from his email and if he wanted I would bounce the email back to him and he could look for himself. He then must have looked it up and grudgingly admitted I was correct. No apology or anything. He mumbled something about we were all set and then hung up the phone. At that point I was ready to cancel but chose instead to go ahead, and I am glad I did.
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