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All reviews convention center street mall omelet the manager's reception happy hour made to order breakfast valet parking complimentary breakfast directly across the street two blocks room service within walking distance living room mountain view great place to stay light rail the breakfast area
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Reviewed September 13, 2018 via mobile

Terrible service! They not clean everyday! Not replace towels! Not vacuum! Lobby manager not like to heard complaints and like to shut u off! Plastic forks and spoons for breakfast and paper cups with very hot coffee? I never been so disgusted for the price not compare with quality!
8-5 til 9/10 willingness one time cleaning and one more after complaining they come to cleaning 9PM
TERRIBLE!!! Not worth 1 ⭐️

Stayed: September 2018, traveled on business
Thank theenergycreation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Denver - Downtown / Convention Center, responded to this reviewResponded 4 weeks ago

Dear theenergycreation,

We are very sorry we were not able to provide you with the quality of services and amenities you deserved during your recent stay. Please know that the problems encountered are not typical of our hotel and staff and will be addressed accordingly to avoid recurrence for future guests. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2018

I went to Denver for a dance festival and needed a centrally located down town hotel. The Embassy Suites was mid-way between the two venues, with tram car, bus service and other public transport available. it is expensive to get into town from the airport with luggage unless one takes the metro.

  • Stayed: August 2018, traveled solo
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Review collected in partnership with Embassy Suites Hotels
Thank tigerlily20190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2018

Reservation did not process as marked online and "conference discount" cost more than going to travel site (ex. Expedia). Internet consistently not working. Appreciate staff very professional and helpful.

  • Stayed: September 2018, traveled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank cynthianagel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2018 via mobile

Stayed here for a business meeting. The staff was very friendly and accommodating , the rooms were clean and spacious, and the location was excellent - walking distance to a lot of great restaurants and he convention center.

Would defiantly stay here again.

Stayed: August 2018, traveled on business
Thank Fair_Honest_Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2018

The staff is professional, courteous and friendly. Room was very nice, but the bed was terribly uncomfortable. That is more of a personal taste, but I had trouble sleeping in the bed. The manager's reception was a nice perk. The bar and restaurant staff are fantastic.

  • Stayed: September 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank RobR1759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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