Stayed at the Embassy Suites for a conference, and was very pleased with the room when I first arrived. Good size, good work space. The bed was wonderful - had great sleeps all 4 nights I was there. The property is a LEED one - which is good. There is a Starbucks right beside the hotel (and you can charge to your room). Both the bedroom and the living area have flat panel TVs, with appropriate quality for the channels you get on them.
Downside had a lot to do with the service received. The staff was very pleasant - no question on this. The first night I placed a wake up call for the next morning. My phone rang just as I was going to bed but did not think anything of it. Wake up call did not arrive the next morning - I figured out then that the call the night before had been it - they put in my room number (on the 11th floor) as the wake up time. Not good.
The largest issue was when the housekeeping staff decided that the business receipts on the side of the desk were not really needed .. and threw them out!! Never had this happen in likely over 1000 hotel nights in my life. Called and mentioned this - they checked but could not find them, So, likely out more than a few dollars on that. They also threw out earplugs I had on the side of the bed. Never heard from a manager or anything with more detailed follow up or apology.
Ordered room service a couple of nights - first night it was to take 30 minutes, called down after 45 and was told it would just be a minute - ended up being 10 more. Second time I ordered a medium well burger and it was medium rare - but it did show up promptly.
As others have mentioned the add on charges for internet and parking can really add up - I received complimentary internet but it would definitely not be cheap otherwise.,
Coffee service was not completely replenished one of the nights.
So - the location (right across from the convention center) is fabulous, the room is great, but the level of service and follow up is not anywhere near on par with the room and furnishings.
- Official Description (provided by the hotel):
- Welcome to the newly renovated and redesigned Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more less
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- Also Known As:
- Embassy Suites Denver - Downtown / Hotel Denver