I had a huge issue with billing and staff interactions, but I spoke with management, and they were incredibly respectful and professional. They resolved my issue within the hour, and implemented a policy change to prevent the same mistake from happening to others. It was a much more humanizing (on both ends) approach than is typical of such a large company, and I really appreciated this.
As for the hotel itself, it was great. The beds were actually comfortable, the free breakfast was tasty and plentiful, and all but one of my staff interactions were pleasant.More
- Free Wifi