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“Bed Bugs!!! Don't stay here!”

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Embassy Suites by Hilton Denver Stapleton
Ranked #18 of 157 Hotels in Denver
Certificate of Excellence
Cranston, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bed Bugs!!! Don't stay here!”
Reviewed October 11, 2006

The area where this hotel is located (in a business park) is scary if you arrive or depart after dark. When you walk into the hotel you think it is wonderful. Well, when you walk in, it IS beautiful. However, when you get to your room things take a turn for the worse. The "suite" is a stock hotel room. Nothing fancy..very dry and business looking.

I stayed at this hotel on the second floor, right off the elevator on Oct 8th, 2006. It was horrible! When we walked into the room it had a pungent sweet odor--- little did I know that the smell was being emitted by bed bugs who would soon bite me as I hopped into bed after a long drive in the pouring rain from Northern Colorado! The bathroom looked like it has not been cleaned. There were marks on the floor that looked like something of wet dirty feet. The toilet is white so you definitely saw the huge green snot that was dried onto the toilet seat. There were no sheets, blankets or pillowcases for the sofa bed, and in the bedroom there was a half full water bottle on the night table behind the lamp. As I climbed into bed and started to drift off to sleep, I began to itch. Little did I know my bed and the bed next to mine was infested with bed bugs! I had welts all over my body including my face and head. At 3am after sitting in the chair at the desk and contimplating about going to the front desk, I began moving both matresses on the beds and in between the mattress and boxspring I found dead bed bug carcasses and egg sacks. DISGUSTING! The people I was with went to management and told them about this issue. All they asked was if we wanted to move to a different room. HELL NO! WE WANTED OUT! So, we demanded that they not charge us for the room and thankfully they didn't. We left and on the way out the lady at the desk called out "Sorry for the inconvienience!" Real nice!!!!!! HORRIBLE! DON'T STAY HERE! If you want a nice hotel stay at the Staybridge Suites in Lone Tree or Cherry Creek! They are wonderful!

  • Liked — Nice Pool and spa
  • Disliked — Bed bugs!
  • Tips/Secrets — Dont stay here!
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
6 Thank Fival85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Dallas, Texas
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 16, 2006

We recently moved across th country and had a 3 day drive with all of our belongings, our 2 year old and 2 dogs. It is usually very difficult to find a nice place that accepts dogs, so we expected a dump.

When we arrived at the hotel, I couldn't believe they were going to allow our Great Dane in because it was such a nice place. The lobby and courtyard areas are beautiful. Our room was very, very nice. It was clean, spacious and comfortable.

The location was great for us because we had a 26 foot U-Haul towing a car. We didn't want to be driving through town, so it was nice that it was right off the freeway. We felt safe parking the truck and didn't worry about anything being stolen.

The staff was efficient and friendly. The breakfast in the morning was amazing. My husband spent some time in the hot tub and said it was very nice.

We have absolutely no complaints about this hotel. I hope they'll continue to allow dogs and that dog owners will act responsibly.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
11 Thank rascooby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 1, 2006

- Easy access from I-70
- Check-in was a breeze

- Old, thread-bare, musty and dirty.
- Manager's reception included Crackers...Period.
- Didn't provide me the room I requested.
- In an odd place of the highway - Industrial area.

  • Stayed April 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
10 Thank FT_TravelerVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence, KS
Level 5 Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 28, 2005

My family and I had a very positive experience at this hotel. The staff was friendly and helpful, the rooms were clean and well-appointed, and the breakfast buffet was wonderful. Would recommend this hotel to anyone interested in staying in the Aurora area.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
4 Thank plainsrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Level 6 Contributor
131 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed October 12, 2004

This is the second time I have stayed at this particular Embassy, and once again I was not disappointed. It IS in an industrial area, so if you are looking for a picturesque, resort atmosphere, you probaby will be disappointed with the surroundings. If you ARE looking for a clean, comfortable room, with super-easy highway access to get around the metro area, you should be happy with this clean property, staffed with friendly helpful employees. Typical managers reception (with killer Margarita's!), and a nice cooked to order breakfast. If you score a western facing room, you'll be treated to a great view of the front range (on a clear day). Indoor pool is a great touch.

6 Thank weloveaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 23, 2004

we stayed in this same area and we agree the location is not the greatest , we stayed here because we had an early flight and it was close to the airport. be carefull of the construction in the area, we drove for an hour to get to the hotel.
i agree the hotels in this area are ok, but the location is not.

1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level 6 Contributor
105 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 528 helpful votes
Reviewed August 18, 2004

I feel bad for this hotel and its management. They've taken care of all of the basics that guests typically gripe about: comfortable rooms, nice hotel and easy parking.

But the location is just horrible. It's just off I-70 in an industrial area. Why they ever built a hotel here is beyond me. There is nowhere to go, nothing to do and you're trapped at the hotel unless you're driving 10 or 15 minutes somewhere else.

We booked this hotel blind on a stay to the Denver area. We wanted a non-downtown location. But the Aurora neighbhorhood is certainly not the place you want to be spending 3 nights.

I have no other complaints about the hotel. Checkin staff were wonderful and hotel workers were really above average. The location is just depressing and one to avoid if you're a tourist on vacation. It's always tough trying to locate a hotel when you're far away trying to get the lay of the land. But this was definitely the wrong hotel for our family vacation!

11 Thank Frqflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Denver Stapleton

Property: Embassy Suites by Hilton Denver Stapleton
Address: 4444 Havana St, Denver, CO 80239-2926
Phone Number:
Location: United States > Colorado > Denver > Stapleton
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Denver
#13 Family Hotel in Denver
#14 Romantic Hotel in Denver
#24 Business Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Denver Stapleton 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Embassy Suites Denver Stapleton is the perfect combination of location, amenities, service and value. Our 210 Suite Hotel is conveniently located 15 minutes from the Denver International Airport and provides complimentary shuttle service to and from. The property is 10 minutes from Downtown Denver and the Convention Center. Surrounding a lush seven story Garden Atrium with fountains, each of our two room suites include complimentary cooked to order breakfast and a nightly Manager's reception with complimentary cocktails and hors d'oeuvres. All suites feature: Complimentary hi-speed internet access, Refrigerator, Microwave, Coffee maker, Wet bar, High definition flat screen TVs. The latest Hilton amenities. The Hotel is located 5 minutes from the Northfields Premier Shopping Center and Mall and the Stapleton Shopping District both of which offer diverse shopping, entertainment and dining options. Within two miles is Dick's Sporting Goods Park, home of the Colorado Rapids and the largest sporting park in the United States. ... more   less 
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Also Known As:
Embassy Suites Hotel Denver
Embassy Suites Denver
Denver Embassy Suites

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