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“Great stay”

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Embassy Suites by Hilton Denver Stapleton
Ranked #20 of 159 Hotels in Denver
Certificate of Excellence
Reviewed August 18, 2012

We also stayed over a week for a soccer tournament. The location was close to the airport, close to the I-70 and close to Dicks Sporting fields. The staff was top-notch with Mama and Chuck's hearty breakfast and the nice manager reception every night. As for hordes of kids running wild, i think that is a bit over stated. There were lots of kids playing cards and such early in the evening but by 10 pm you could hear a pin drop. We had a great time and would reccomend to any family or team.

Room Tip: get a room facing west towards the Rockies
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  • Stayed: August 2012, traveled with family
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Thank HomeyBowmanville_ont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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939 - 945 of 1,063 reviews

Reviewed August 11, 2012

The property itself seems a little dated, but the staff more than makes up for it. The breakfast is very good with a friendly staff and good variety. The selection includes cooked to order meats, omelets, hash browns, oatmeal and grits as well as fresh fruits, cereals, pastries and juices. In the evening the managers reception has essentially an open bar, with no limits. the food selection at the reception is light snacks only. The room was not as well furnished as some of the Embassies I have stayed in, but was acceptable. The location is just off the Interstate, and fairly close to the airport. Each room has a wide screen TV and adequate channel selection.

  • Stayed: August 2012, traveled on business
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Thank FScfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012 via mobile

Convenient location to airport and Denver. Beautiful atrium lobby. Rooms are a litle dated. Not a partcularly comfortable night's sleep and our second floor view was of the roof and all the air and satellite equipment. Be sure to request a view. Best part of the whole stay is the fresh cooked complimentary breakfast and the wonderful woman named "Mama" who greets you with a warm "What can I get you baby?"

  • Stayed: August 2012
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Thank Ga8tr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012 via mobile

We chose this property because of its proximity to the airport and our need for a night's stay before heading to the mountains.

The hotel is exactly like others I've stayed at be$onging to this chain. However, I noticed a few things. The toilet paper and tissue is really cheap. Falls apart and uncomfortable. All the pillows are lumpy sof and the bed was mediocre comfortable.

But the breakfast is fabulous! They offer a great continental breakfast plus a hot, made to order standard menu. Everything was delicious, especially because of the people working in the cafe. They are funny, friendly and eager to serve.

  • Stayed: August 2012
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Thank NAPSchwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

We stayed at this hotel from 8/2-8/6 for a college showcase soccer tournament . The hotel was located approx. 5-10 minutes from the soccer complex and right off I-70. The hotel staff was one of the finest that i have ever encountered. The most enjoyable group of staff had to be by far the breakfast staff lead by Mama. You were always greeted with a big smile and how are you today !!! If i am ever close to Denver again I would for sure stay at this hotel! EXCELLENT STAFF AND PERSONNEL!!!!! 5 Star all the way!!!!

  • Stayed: August 2012, traveled with family
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Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We stayed here just last weekend.

My observation was it was obvious that there was little oversight on the part of management. My principal complaint was that there were soccer players and their siblings galore!! My complaint though is not that there were soccer players around. Instead, it is obvious that no one from management told the coaches that the kids were not at liberty to run the halls, push the elevator buttons non-stop, scream and yell, etc. I am a soccer coach in Nebraska and, out here, when teams make reservations at hotels, we are given instructions that that type of behavior will not be tolerated. Even if we are not told, such behavior is not tolerated by either the coaches nor the parents. Guests shouldn't have to endure that type of behavior from players and their siblings. Apparently, though, in Denver, that type of behavior is not only tolerated but accepted as I peeked out of my room at 10:30 p.m. and watched kids screaming and yelling and the parents doing nothing about it. One Mom looked right at me and smiled. Instead of smiling, she should have told her kids to pipe down. On one occasion, we were forced to take the stairs because the elevator was tied up with kids who pushed every button on the elevator and the elevator could never get to the 7th floor.

My hope is that management will continue to allow groups and teams to stay there. However, someone has to tell the coaches and parents that such behavior is grounds for removal from the premises and also enforce it. If enforced, I highly doubt that the kids will behave that way. When one needs to catch an early flight, the last thing they want is screaming kids all night out in the hallway.

As a whole, the building could use some updating. It is not comparable with the EmbassySuites in Omaha or Lincoln. However, it is also my understanding that they are doing a renovation which should help.

  • Stayed: August 2012, traveled with family
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Thank HuskerTraveler1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregMckenna, Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded August 8, 2012

Thank you for your feedback. We regret we were not able to provide you with the hotel experience you expected. We are constantly looking for ways to improve the guest experience, and as a brand, are looking at additional steps we could take to improve the overall experience. We appreciate your suggestions and will take them under consideration. On your next visit to the area, I hope you consider staying with us again so we can demonstrate the excellent service and hospitality we are known for.

With regards the children, we do have a strict noise policy in the hotel and I can assure you I will be reviewing this policy with my team to be sure we provide a quiet, restful experience for all our guests However we did have teams come in late both Friday and Saturday night and there is going to be noise that we can not control . On team weekends we have extra staff on and we do not ignore any problems that coccur and we will ask teams to check out if they do not comply with our policies . Please feel free to contact me directly if I can be of any further assistance. Greg McKenna- Hotel Manager

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Reviewed July 13, 2012

Stayed on business. Area not much to write home about-was told this was in the 'hood' but coming back. Warehouses all around.

Room comfy but could use updating. Should upscale soaps and stuff. Pool did not look inviting but probably due to lots of teenagers running around. But room was quiet. Room service was good and staff pleasant. Just wish different locale and spiffing up.

  • Stayed: July 2012
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Thank ddsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregMckenna, Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded July 19, 2012

Thank you for taking the time to comment on your stay! I wanted to let you know we will be going under a 5 Million dollar renovation in the fall- The next time you visit there will be a brand new look to the hotel- And even though we are renovating we are ranked number 16 in the Embassy Chain! Please feel free to contact me if you have any other questions!

Best Regards

Greg McKenna
Hotel Manager
Embassy Suites Denver Aurora
720-587-5092

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Denver Stapleton

Address: 4444 Havana St, Denver, CO 80239-2926
Phone Number:
Location: United States > Colorado > Denver > Stapleton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Denver
#14 Romantic Hotel in Denver
#14 Best Value Hotel in Denver
#24 Business Hotel in Denver
Price Range: $124 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Denver Stapleton 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Embassy Suites Denver Stapleton is the perfect combination of location, amenities, service and value. Our 210 Suite Hotel is conveniently located 15 minutes from the Denver International Airport and provides complimentary shuttle service to and from. The property is 10 minutes from Downtown Denver and the Convention Center. Surrounding a lush seven story Garden Atrium with fountains, each of our two room suites include complimentary cooked to order breakfast and a nightly Manager's reception with complimentary cocktails and hors d'oeuvres. All suites feature: Complimentary hi-speed internet access, Refrigerator, Microwave, Coffee maker, Wet bar, High definition flat screen TVs. The latest Hilton amenities. The Hotel is located 5 minutes from the Northfields Premier Shopping Center and Mall and the Stapleton Shopping District both of which offer diverse shopping, entertainment and dining options. Within two miles is Dick's Sporting Goods Park, home of the Colorado Rapids and the largest sporting park in the United States. ... more   less 
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Also Known As:
Embassy Suites Hotel Denver
Embassy Suites Denver
Denver Embassy Suites

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