First let me say the hotel itself is beautiful. My room was great and it is in a wonderful location. The real trouble came upon check out, where I was initially charged again for a room I had already paid for. The girl at the desk assured me she would correct it. Over the next two days, I was continuously charged various charges totaling nearly $700 dollars. I had to call over five times, and finally had to ask for a manager because nobody ever offered to transfer me to management and the accountant never called me back. While the $700 was finally removed from my bank account, nobody at the hotel ever offered anything to make up for the enormous stress this caused. All employees were extremely non-chalant about the issue and didn't seem to think it was a big deal. I was offered absolutely nothing but a quick verbal apology, which is far less than I expect from a hotel of this caliber. I would really expect a high quality business to express concern upon charging a customer nearly one thousand dollars extra. Upon emailing the GM, I received an automatic response saying this person no longer worked for the hotel, but was not given information for the new GM. Terrible, terrible experience, I'll steer clear of this place and advise others to do so as well.
- Official Description (provided by the hotel):
- Upscale, highly regarded business and leisure hotel in downtown Denver, centrally located within two blocks of the Colorado Convention Center, financial district, Denver Center for the Performing Arts, Larimer Square shopping and dining district, as well as the LoDo entertainment district. We pride ourselves on offering the personalized service that keeps our guests coming back. Ideal for business travel, a weekend downtown, romantic getaway, or celebrating any special event, Hotel Teatro is happy to be your "home away from home!" ... more less
- Reservation Options:
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- Also Known As:
- Teatro Hotel Denver