We had great service and a great stay....Here is the email I sent to the General Manager.
Dear Mr. Plonkey,
I just wanted to let you know we had the pleasure of staying at your hotel for 3 nights and I wanted to compliment you and your staff for a wonderful experience. We couldn’t have been happier with the accommodations as well as the customer service from all your employees. We would also like you to recognize one of your front desk clerks (Rachel) who definitely went above and beyond what was expected. We had checked in early on the 28th, I believe it was around 11:30am and Rachel was able to get us into a room. We went up to the the room and it had not been made up. We went back downstairs and we told her the room wasn’t made up and she was extremely apologetic. We both told her it was understandable and it really wasn’t a issue. Rachel got us another room which was actually nicer than the first room and she also later sent up a bottle of wine for the inconvenience. I cant thank you and your staff enough for the great stay at the hotel!
- Official Description (provided by the hotel):
- Upscale, highly regarded business and leisure hotel in downtown Denver, centrally located within two blocks of the Colorado Convention Center, financial district, Denver Center for the Performing Arts, Larimer Square shopping and dining district, as well as the LoDo entertainment district. We pride ourselves on offering the personalized service that keeps our guests coming back. Ideal for business travel, a weekend downtown, romantic getaway, or celebrating any special event, Hotel Teatro is happy to be your "home away from home!" ... more less
- Reservation Options:
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- Also Known As:
- Teatro Hotel Denver