I had recieved Kimpton Hotel gift certificates as a bonus from work. I deceided to take my wife to the Denver Monaco for a romantic weeked. After all I had heard rave reviews about other Hotel Monacos. Check-in was going smoothly and we were being treated very well until I mentioned that we had gift certificates. The girl's whole demenor changed at that point and she treated us like we were beneath her and her beloved hotel. Then according to our reservation we were supposed to recieve a $15 gift card for booking at the hotel's website. When I mentioned this she proceeded to roll her eyes and huff and puff while looking through several drawers and in a back room. When she finally reappeared she said, "that promotion is no longer running, sorry." Hmm, funny I thought since I had just booked the room a couple of days before, and it was printed right on our itinerary. She then told us that the wine and appetizer reception was underway and would be open for another hour. So we went to our room left our things and went back to the lobby to the reception. Upon arriving in the lobby they were out of everything. So we waited around for 30 minutes and nothing was ever replenished, so we went back to our room.
The hotel itself is cute but really overrated. Especially for the $300 a night cost the Marriot next door is just as nice and is only about $179 a night. The beds are uncomfortable, there are only about 5 channels of television. It is really showing some wear in spots.
I complained to the manager via email and recieved a reply of "sorry".
We will never go back to this hotel, when there are plenty of other lower priced options in the same neighborhood, that are just as nice.
- Official Description (provided by the hotel):
- The newly renovated Hotel Monaco in downtown Denver provides an eclectic luxury hotel experience inviting guests to experience an "Urban Adventure.” It captures the city’s history and adventure with the restoration of two Colorado landmark buildings. This boutique hotel, with adjacent award winning Northern Italian Panzano Restaurant and refreshing Veda Spa and Salon, is within easy walking distance of shopping, nightlife, 16th Street Mall, LoDo, Larimer Square, multiple sporting venues and the Colorado Convention Center. ... more less
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- Also Known As:
- Hotel Monaco Denver Kimpton