My best friends husband reserved the room for her birthday and stated we would be there promptly at 4pm to check in. We got there at 4:15 and it was stated that our room was not ready and would not be until 5:30. We were given certificates to grab a free beer at the restaurant across the street which was great, when we returned at 6pm our room was ready, but the staff was very deliberately rude. My friends husband was told when we called the day before that the reservation was set under the name of his wife, and the room was paid for and all we had to do was show up and get the room key. The front desk agent told us the room was not paid for, and that my friend had to have a credit card. She handed him her husbands credit card and his ID, he promptly said he couldn't take it even though that same card had reserved the room. She pulled up her bank and showed that the amount of the room was already pending in their bank account. He immediately began to become agitated and annoyed saying that she had to provide a different card. She obliged and he then said the card was declined. She told him to try again and he refused. I pulled out my card, handed it to him and he again stated it was declined. She and I both pulled up our accounts and showed him that there was no reason for the cards to be declined and for him to try it again. He finally did and her card worked. He gave us the key and walked away. Rude. The sad part is the MOD was standing right there and she didn't even try to step in, just rolled her eyes at us repeatedly. Same issues upon check out, her card was charged twice for the full price of the room plus both of our cards were charged $20 dollar "Convenience" charge. I called that night and explained that I was told my card was declined and was not advised. about any charges placed on it, the desk agent I spoke to talked to me as if I was a child and said there was nothing he could do and it was a simple convenience charge and " twenty dollars was not a big deal". This hotel is ridiculous and they need to seriously work on their customer service skills. The rooms are average and overpriced, the only good thing about it is the location. Find somewhere else.
- Official Description (provided by the hotel):
- Our boutique-style Courtyard by Marriott Denver Downtown hotel is ideally located on the famed 16th Street Mall, just 4 blocks from the Colorado Convention Center and close to the best restaurants, attractions and shopping in the city. Visit the Pepsi Center, Coors Field, Larimer Square, Denver Pavilions and the Denver Center for the Performing Arts. Our Denver downtown hotel's stylish rooms and suites feature first-rate amenities, including luxury bedding, microwave, and mini refrigerator. We are housed in a beautifully renovated historic building, and offer distinguished meeting space ideal for corporate gatherings. Guests are invited to enjoy our fitness and business centers, and free Wi-Fi throughout the hotel. Be sure to visit our on-site restaurant, Rialto Cafe, offering award-winning cuisine. The Courtyard Denver Downtown hotel delivers comfort, convenience and style! ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Denver Downtown Hotel Denver
- Denver Marriott
- Denver Courtyard