If I wrote a review for every hotel I visit I would probably have another 500 reviews, but sometimes exceptional service simply warrants recognition. This past Sunday when the warmest thing that was flying was probably a meter entering earth's atmosphere, my plane somehow made it to Denver...around midnight...which was 4 hrs after my connection, but made it nonetheless.
Enlist the support of the Marriott app, find a hotel room, call to verify, and talk with the calmest, most soothing voice on the other end. I queued for the shuttle bus, which arrived exactly at the time quoted, and joined the other van full of passengers hoping for a power nap before the rescheduled flights a few hours away.
When arriving at the Fairfield, the check-in line had, oh about 20 people. It looked like it should have been completely chaotic. Yet there was the lone, soothing voice live and in person who was quickly, yet calmly catering to the needs of all the weary travelers.
He was unflappable. I wish I could remember the gentleman's name, but he was a young, African American male adorned with neat braids -- and man, did he do a great job!
I do hope he's recognized in some way...I know many people were deeply impressed...and grateful.
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- Also Known As:
- Fairfield Inn Denver Airport Hotel Denver
- Fairfield Denver
- Denver Fairfield Inn