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“Outstanding Hotel Service”

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Crowne Plaza Denver
Ranked #57 of 157 Hotels in Denver
GreenLeadersBronze level
Alexandria, Virginia
1 review
“Outstanding Hotel Service”
Reviewed January 9, 2011

Thoroughly enjoyed my stay of 6 days. Staff was outstanding! Great place to have events and the hotel is clean and would recommend a visit.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lynchb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, January 12, 2011
Dear Valued Guest,

We truly appreciate your positive feedback regarding your stay with us. We take great pride in taking care of our guests and we are very pleased to learn that you enjoyed your stay. We look forward to taking excellent care of you again the next time you visit the downtown Denver area.

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wyoming
Level 5 Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 2, 2011

We stayed at the Crowne Plaza on New Year's Eve and at a time when noise and chaos could rule, the staff did an excellent job of ensuring that our stay was pleasant. We never heard noise from rooms next to, above or below us and we heard very little noise in the hall. This was due to some excellent security measures that were taken. We called housekeeping for extra bedding and received it promptly and with a smile. The hotel arranged to have small, personal sized pizzas available until 2:00 am which was great for our kids when we got back after the midnight fireworks. The next morning we called for more towels and not only did they arrive quickly but the front desk called to be sure we had received what we requested.

The rooms were nice but smallish, but everything was clean and my rankings are high because of the excellent service. I would absolutely go back there for New Year's Eve again!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank LilRedNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, January 4, 2011
Dear Valued Guest,

We truly appreciate you and your choice to stay with us on New Year's Eve. We were very happy to learn that your stay was great and all of your needs were met. We look forward to taking care of you again next time you visit the downtown Denver area.

Warmest Regards,
The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 21, 2010

We sat down to breakfast and my colleague ordered a green tea. "You'd like a tea?" "I'd like a green tea" "A tea?" "A green tea" "Hot or cold?" Hot water and a selection of teas were produced none of which looked remotely green. We went to the buffet. The bread was hard, really rock hard. Not stale in the way that bread gets if it was cut a few hours ago: that bread, those bagels, those English muffins had not seen a knife for days. The bagel would have killed someone if I had aimed it at their head (and by this stage I was tempted). I complained about the bread. More came from the kitchen but the old stuff wasn't taken away.

The hot buffet looked disgusting. The scrambled eggs were made from powdered egg, the giveaway being the liquid they were sitting in. There was what was supposed to be corned beef hash (not my favourite at the best of times) which looked and smelled like dog food. And there was fruit. A big platter of fruit sitting on a cold counter: grapes, pineapple and some melon. I lifted a bunch of grapes from the middle of the platter and they were sitting in stagnant water and covered in mould, real live hairy mould growing on a 'fresh' fruit platter. I complained and Green Tea Woman seemed unbothered. We walked out.

If you don't eat in the hotel and are not bothered that such a cavalier attitude to hygiene and food quality may be symptomatic of a wider decay, then the hotel is probably OK for you. Otherwise, avoid like the plague growing on the grapes.

  • Stayed November 2010, traveled on business
    • Value
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Helpful?
Thank Caroline_Toynbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, November 23, 2010
Dear Valued Guest;

We apologize for the unacceptable dining experience that you encountered during your stay. We are very appreciative that you took the time to provide this feedback so that these issues can be addressed immediately. Please be assured, we take our guest feedback very seriously and we will utilize this information as a training opportunity for the necessary associates. We want you to know that your experience is not representative of our expectations and standards on any level. We hope that you may be willing to stay with us again so that we may have the opportunity to provide a much different experience for you in the future.

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estes Park, Co.
2 reviews
Reviewed November 18, 2010

We loved our stay of one night and will definitely return. We have stayed at many
downtown hotels in Denver and this was one of our best stays ever, The restaurant food was excellent, great chef, Jason. The staff was extremely friendly, the room was exceptionally clean and location is the best in downtown Denver. We have a lodging business in Colorado so we always look for the best. We were totally/completely satisfied and will be back. We only wish hotel rates in downtown Denver were a little more affordable but this was worth the money.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rockypk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, November 23, 2010
Dear Valued Guest;

We were very pleased to learn that we were "one of your best stays ever." We are very glad that you felt special and were taken care of from all areas of the hotel. Our employees are our best asset and we work hard to make sure each and every guest has a wonderful stay with us. Thank you very much for taking the time to provide us with this valuable feedback. We truly appreciate your efforts and look forward to seeing you again next time you visit the Denver area.

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, South Carolina
1 review
Reviewed November 16, 2010

My wife and I went to Denver to celebrate our 25th wedding anniversary. The Crowne Plaza Downtown Denver was great. Great staff and service. Everyone on staff from the front desk, bar, restaurant and food service, housekeeping and conceirge staff made us feel welcome and appreciated. Our trip was simply enhanced by staying at this location. We'll go back because of the people there.

  • Stayed November 2010, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank TigerPaw75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, November 23, 2010
Dear Valued Guest;

We thank you for taking the time to offer your positive feedback. We were very happy to learn that you had a wonderful 25th wedding anniversary celebration with us. We know that our guests are the most important part of our business and we were pleased that you felt welcome and appreciated during your stay. We look forward to taking excellent care of you and your wife again next time you visit the downtown Denver area!

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, KS
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 12, 2010

Normally, we wouldn't stay at a downtown hotel, but we needed something close to the convention center (we were 1 1/2 blocks away). They were the least expensive of the 12 or so convention recommended hotels. Actually, not expensive at $125 a night (+$20 for parking, I do hate that, but that's the norm).

Everything went very well. The rooms were up to date, clean, and very comfortable. Had free Wi-Fi, free safe, and a paper every morning. Even the ice machine worked. The front desk people were always very helpful and pleasant and the room was always perfectly cleaned, re-stocked, and in order when we returned to our room each day.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tincup1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, November 16, 2010
Dear Valued Guest;

We are so glad that you had the opportunity to experience downtown Denver with us and you lucked out with a great rate too! We truly appreciate you taking the time to provide feedback on your experience for our benefit as well as the many others who visit this website. We take great pride in taking excellent care of our guests and we are happy to have had the opportunity to serve you and look forward to seeing you again next time you visit the downtown Denver area.

Warmest Regards,

The Crowne Plaza Downtown Team
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Perth, Western Australia
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 24, 2010

I stayed here whilst at the FPA conference. Great location for the Conference Centre and downtown areas. This is a business hotel, no real frills per se but very efficient and very friendly staff. Deb in the restaurant is the most wonderful waitress!

Rooms are big and great internet speeds made these useful. Room cleaning varied a bit but always ok. Beds extremely comfortable, the only potential drawback (as mentioned in other reviews) is that walls are paper-thin. Fortunately I had quiet people either side, but if I hadn'[t there would have been a problem.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, November 2, 2010
Dear Valued Guest,

Thank you for taking the time to share your experience at the Crowne Plaza Denver. We are pleased that you enjoyed your stay with us and we look forward to taking excellent care of you again next time you visit the downtown Denver area.

Warmest Regards,

The Crowne Plaza Denver Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Denver

Property: Crowne Plaza Denver
Address: 1450 Glenarm Pl, Denver, CO 80202-5030
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Denver
#26 Business Hotel in Denver
#35 Romantic Hotel in Denver
#38 Family Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Denver 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Denver hotel is within walking distance of Denver's downtown attractions Located in the heart of downtown Denver, the Crowne Plaza Denver is the ideal place to base your trip to Colorado's capital. Our Denver hotel was recently renovated to provide you with the most comfortable and convenient stay in the downtown area. Downtown Denver offers many attractions close at hand during your stay. The 16th Street Mall and LoDo, Denver's hip, historic, downtown district, are both just one block from our hotel. Our Denver accommodations are also close to the Denver Museum of Art. Invesco Field at Mile High, the home of the Denver Broncos, is just a few blocks away. Business travelers can enjoy our upscale Denver accommodations and close proximity to several major businesses. The Colorado State Capital, Halliburton and Qwest are all within walking distance of our hotel. The Colorado Convention Center is also only 2 blocks away. Additionally, our Denver hotel offers three floors designed with the business traveler in mind that feature quiet hours and upgraded amenities. Plan a meeting with us at our downtown Denver hotel and take advantage of over 7,000 square feet of meeting space. Our hotel sales team is committed to helping you plan the best possible meeting during your stay. Stay with us in the Mile High City! ... more   less 
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Also Known As:
Denver Crowne Plaza

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