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“Clean, Comfortable, Easy - The Recipe for a Good Night's Rest”

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Crowne Plaza Denver
Ranked #56 of 156 Hotels in Denver
GreenLeadersBronze level
Niigata, Japan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Clean, Comfortable, Easy - The Recipe for a Good Night's Rest”
Reviewed June 28, 2010

My wife and I stayed at this property for just one evening after spending a few days in the Rockies. We needed a place to stay for a night before continuing on to our next destination. Here is what we observed:

+ Great location. 3 minute walk from 16th Street Mall. If coming by car, not too hard to find off the I-25. Lots of restaurants and shopping within a ten-minute walk.
+ Room was nice. Provided most of the basic amenities that most hotels have and the bed was comfortable too. Pretty quiet too. Didn't hear doors bang throughout the hallway and at first, I was worried that a very loud wedding reception from the first floor would be heard, but didn't noticed a sound at all. Room was also very clean.
+ Denver B-Cycle located behind the hotel. Provides bicycle rental for as low as $5/day and can be used throughout the city. Really makes it easy to travel around the city without resorting to driving or taking a taxi. Worth checking into.
+ Staff was very courteous. Experienced better service here than 4 to 5-star hotels I've stayed at before. Check-in was a breeze.
+ Free wi-fi throughout the entire property. Connection speed was very reliable and fast. Extremely useful for checking reviews for the many restaurants around.
+ Pool is open till 11pm. One of the latest I've found from any other hotel.

- $20 Daily Fee for parking. Expected from a hotel in downtown, but still hefty.
- Views don't provide much. We were on the 12th floor, but maybe from the 15th and above you would have better luck.
- No fridge in room. Perhaps provided if requested?
- TV is a bit outdated. Sometimes got some snow when watching, but would self-fix itself. Switching to flat-screens wouldn't be too bad.

Everything you should expect from a 3-star property...which isn't a bad thing. If you're simply looking for a place to rest for the evening and experience a bit of Denver at the same time, it meets those requirements. However, if staying for an extended period of time, I could see where you may want more from this hotel including an extensive in-room dining service, upgraded pool service, business center, and other services, then other hotels in the area can provide that...but expect to pay more at other properties.

But for us, it was a nice experience, and an easy recommendation for those passing through Denver and taking in the best of the Mile High City for a day or two.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank furenchitoasto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, July 14, 2010
Dear Valued Guest,

We were excited to learn that throughly enjoyed your stay with us during your recent travels through Denver. We genuinely care about our guests having a perfect stay with us. Our upper floors do provide a much better view of the beautiful rockies and cityesscape and we do have a dedicated amount of refrigerators available to guests upon request for a small fee. We are also in the final stages of the flat screen television installation which will give every guest room the latest and greatest in television technology. We sincerely thank you for the positive feedback and we look forward to taking excellent care of you again the next time your travels bring you through the Denver area.

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 23, 2010

First, I am extremely disappointed because there are no refrigerators or microwaves in the rooms. This was very inconvenient, especially when you are directed to drink alot of water, but had nowhere to store it. This was almost a 2 week stay, which resulted in eating all meals outside,
The Staff was outstanding! They were accommodating and very attentive. I would especially like to thank Lee (Concierge), Efram (our server), Michael & Karin (the bartenders), and Jeff from your Management staff. Each and every one of them went over & above to make our stay a pleasure- even with the 400 cheerleaders that spent the weekend!

  • Stayed June 2010, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb60745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, July 14, 2010
Dear Valued Guest,

We loved taking care of you during your recent extended stay with us. We appreciate the positive feedback that you took time to provided for us and others. We do have a dedicated amount of microwaves and refrigerators available to guests on a first come first serve bases and we apologize that we were unable to accomodate your needs.

Our team here is the heart and soul of the hotel and we enjoy taking care of all our guests. We were pleased to learn that our staff made you feel special regardless of the number of other guests we had at the same time. We will make sure that the associates you mentioned receive accolades for a job well done. We look froward to taking excellent care of you again, when you visit Denver in your future travels.

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2010

We needed a place to stay for a night prior to my daughter's visit to children's hospital. This hotel was located nearby and was a great place to stay. The building may be older, but it was well kept. The staff was pleasant and helpful. My daughter really enjoyed the pool and I was very pleased with our accomodations!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CO_Traveler3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, June 18, 2010
Dear Valued Guest,

We thank you sincerely for taking the time to give us your feedback. We are sad to learn that your need to visit Denver was out of necessity. However, we are pleased that you had an a great stay with us and that your daughter had some relaxing, fun at the pool.

We are wishing you a positive outcome for your daughter and please don't hesitate to let us know if there are any special needs that we can assist you with to make your daughter's stay more comfortable should you have the need to return to the Denver area.

Warmest Regards,

The Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
U.S.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 14, 2010

The service was friendly and efficient (e.g., check-in & check-out, concierge, room service delivery). My room was small, but cozy. The room showed a bit of wear around the edges (i.e., a bit of mold on the shower curtain), but nothing that made me feel uncomfortable. During my stay, there were tons of young teenagers staying in the hotel for a summer camp. The hotel management did a good job of segregating the teens from the other guests. If the need ever arises, I'd stay here again.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, June 18, 2010
Dear Valued Guest,

Thank you for taking the time to give us your valuable feedback. We value your opinion and use create a great hotel that guests and employees love.

Being a downtown hotel located near the convention center gives us a great opportunity to serve a multitude of different guests. We are proud to say that this group of cheerleaders was one of the most well behaved group of young ladies and gentleman that we've ever experienced.

We look forward to being your hotel of choice when you visit Denver in the future!

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 7, 2010

Found the staff to be very helpful. They were able to help with directions and to provide recommendations for dinner. Helped to accommodate a late checkout and arranged transportation to the airport. The downsides were the hallways were dark and the pool was mostly in the shade.

  • Stayed June 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckienen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, June 18, 2010
Dear Valued Guest,

Thank you very much for taking the time to give us your honest feedback. We truly appreciate your opinion and use the information on mulitple levels.

We were pleased to learn that your needs were taken care of and we were able to accomodate you with a late check out.

Please accept our apologies for the disappointment in the hallways and the pool area. We recently started a project that includes brightening up the hallways with fresh, new wallpaper which will give the hallways a much brighter appearance. Being one of the few downtown properties that has an outdoor pool does lend itself to some extra shade at different times of the day due to the large buildings that surround the downtown area. If you are able to time it right, it is a great experience to bask in the sun downtown.

We look forward to taking care of you again when you visit the downtown Denver area. Make sure you check out the new wallpaper in the hallways. We would love to know what you think!

Warmest Regards,

The Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio, USA
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 28, 2010

Exceptional service on every level. Both the cordial nature of the staff, and the level of service provided together with the professionalism of the hotel staff, from the housekeeping staff to the manager, was unparalleled in this business traveler's opinion.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kitka_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, June 18, 2010
Dear Valued Guest,

Thank you for taking the time to commnet on your recent stay with us at Crowne Plaza Denver.

We were very pleased to learn about the exceptional service you received during your visit. We consistently strive for the excellent service experience for all of our guest.

Comments such as yours are used to celebrate the success of providing exceptional service to our guests. We look forward to taking care of you again next time you visit the downtown Denver area.

Warmest Regards,

The Crowne Plaza Denver Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
156 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 29, 2010

Typical hotel. Minor issue was that I could hear noise from the next room ... not excesively loud but I did notice it..

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terrell_msp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDenver12, Manager at Crowne Plaza Denver, responded to this review, May 3, 2010
Dear Valued Guest;

We thank you for your recent feedback. We were very disappointed to learn that your experience with us was "typical." We work hard to provide an outstanding guest service experience for all of our guests. We apologize that you did not receive that level of service during your stay and that you experienced some minor noise problems from a nearby room. We always want to be notified when our guests experience any type of problem during their stay so that we may address and correct the issue to make everyone more comfortable. We truly hope that you choose to stay with us again next time you visit the Denver area so that we may have the opportunity to show you our true service culture that we practice for each and every guest.

Best Regards,

The Crowne Plaza Denver Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Denver

Property: Crowne Plaza Denver
Address: 1450 Glenarm Place, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Denver
#26 Business Hotel in Denver
#35 Romantic Hotel in Denver
#38 Family Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Denver 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Denver hotel is within walking distance of Denver's downtown attractions Located in the heart of downtown Denver, the Crowne Plaza Denver is the ideal place to base your trip to Colorado's capital. Our Denver hotel was recently renovated to provide you with the most comfortable and convenient stay in the downtown area. Downtown Denver offers many attractions close at hand during your stay. The 16th Street Mall and LoDo, Denver's hip, historic, downtown district, are both just one block from our hotel. Our Denver accommodations are also close to the Denver Museum of Art. Invesco Field at Mile High, the home of the Denver Broncos, is just a few blocks away. Business travelers can enjoy our upscale Denver accommodations and close proximity to several major businesses. The Colorado State Capital, Halliburton and Qwest are all within walking distance of our hotel. The Colorado Convention Center is also only 2 blocks away. Additionally, our Denver hotel offers three floors designed with the business traveler in mind that feature quiet hours and upgraded amenities. Plan a meeting with us at our downtown Denver hotel and take advantage of over 7,000 square feet of meeting space. Our hotel sales team is committed to helping you plan the best possible meeting during your stay. Stay with us in the Mile High City! ... more   less 
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Also Known As:
Denver Crowne Plaza

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