My Family and I are quite the travelers, my Grandma has stayed in a million hotels and she states that this one is by far the worst. I understand this hotel was opened after remodel for the first of October 2013, So I don't know the conditions of the hotel prior. To put it simply, the free WiFi was the saving grace of our trip. Due to it being close to Halloween, my Mother could only book a room here because everywhere else was booked, so It was a last minute decision, and a poor one. I don't even know where to start!
On the website(s), there is NO WHERE stating that Hyatt Place is a non-full service hotel. It's practically a motel. There is no valet, no one helping you with your luggage and it seemed they were short on staff. When my family did have interactions with the staff, they were moderately nice. When we first checked in, there was no one at the desk for a few moments but when a girl did get to the desk, she was quite nice. Because there was no room service, My mother and I spent a lot of time down at the bar/restaurant. This hotel claims they have Starbucks coffee, which my Mom ordered. The man and woman who were there at the time seemed unsure about which one of them was going to make it. The woman was obviously too lazy and began cheering on the man, who had no idea what he was doing. To say the least, the coffee was terrible. My brother also ordered a piece of cheesecake that was around the consistency of play-dough, it was also terrible. The breakfast was OK. It was displayed nicely and everything looked clean, however cleanliness is not a substitute for imitation eggs. The french toast was OK, Breakfast sandiwches were too salty. You know, the "All American Breakfast."
The rooms were a different story. My family was pleased with how roomy the room was, however the two queen beds were TERRIBLE, complete bricks. The pull out sofa bed was more comfortable than the actual beds. The sheets/bedding was horrible, they were stiff and noisy, like sleeping with a shower curtain or a piece of paper. There was also some staining on a few of the sheets that were questionable. The air conditioning/heater was the loudest thing we've ever heard, we couldn't even get the thing to work properly, as it wouldn't keep the room at a constant comfortable temperature. This weekend wasn't windy at all, however the large window in our room would constantly pop and crack loudly throughout the night/day. My mother thought it was strange that we had two beds, four people but only one sink in the bathroom. The maids seemed to skip out on cleaning duties as well. The toilet wasn't completely clean as well as they didn't remove any dishes or trash we had kindly gathered for them as there wasn't any liners in the trash cans; so my mother also played Maid and carried down most of our trash/dishes down to the lobby/restaurant.
Another few small things. When we first got into the hotel, we turned on the TV to a Hyatt commercial that stated, "Relax at Hyatt Place and take a dip in our pool.", HOWEVER, There is NO pool here, False advertising for this hotel. Another note, we had a fridge in our room, however it was never cold enough to keep any food cold and hardly kept our drinks cold.
The lowest rating we can give here is a one star, but My Family would rate it 0/5 stars and not recommend it.
We won't be staying here again for the obnoxious rate.
- Official Description (provided by the hotel):
- Hyatt Place Denver/Cherry Creek will offer:*194 well-appointed guestrooms with 42-inch HDTV, the plush Grand Hyatt Bed, and sectional cozy sleeper sofa*Complimentary WI-FI access throughout the hotel*A state-of-the-art fitness center*Complimentary breakfast *3,000 square feet of flexible, high tech meeting/function space*24/7 Gallery Menu serving made-to-order entrees and appetizers around the clock*Intimate Bakery Café with Starbucks specialty coffees, premium beers, wines, and cocktails ... more less
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- Also Known As:
- Loews Denver
- Denver Loews