We were returning home from a week at the Broadmoor and booked the Renaissance to be closer to the airport as we had a morning flight. The Renaissance chain features modern rooms in smaller settings than the typical Marriott chain. It also provides excellent service for Platinum Marriott customers.
An hour after we were in our room, I got a call from Kenny, the valet, informing me that he noticed that our rental car had a flat tire. I had gotten a warning from the car but the tires looked good upon my inspection. It was around 4 p.m. so I went down to confirm that yes indeedee the rear tire was flat. After calling Hertz and AAA, I determined that the fastest and cheapest way to resolve this was to put on the spare tire myself. I was not familiar with the Ford Explorer's spare tire jack so Kenny summoned three others to help.
Lamont took one look at me and quietly asked if I needed help. At that point, I let him take over and he had the spare on and the flat tire back in the boot in less than 20 minutes. FYI, I think Lamont is in building maintenance. Thank goodness the Renaissance has experienced employees like Lamont in their employ to help guests on the premises.
I thanked Kenny, Mohammed, and Lamont properly and was able to head to the airport the next morning without incident, other than to fill out some required Hertz paperwork.
The remainder of our evening and next morning at the Renaissance was uneventful. Great chain and great people. You don't get this at larger hotels.
- Official Description (provided by the hotel):
- Embrace the understated luxury found at our Renaissance Denver Stapleton Hotel conveniently located just off I-70 between the Denver International Airport (DIA) and Downtown. Our North Denver hotel is pet-friendly and close to area attractions including the Shops at Northfields, Quebec Square Retail Center and Dick's Sporting Goods Park. Plus, as an esteemed sponsor of DSG Park, our hotel is the official home of the Colorado Rapids, located mere minutes away. Every guest will indulge in luxurious guest rooms offering balconies with expansive views and luxurious amenities, while those visiting on business appreciate our impeccably designed conference space spanning over 40,000 sq. ft. of flexible event space. Family vacationers especially enjoy our proximity to the Colorado Convention Center, Coors Field, Larimer Square, the Denver Zoo, the Museum of Nature and Science, and Bass Pro Shop. Discover the distinctive style of our Denver hotel. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Denver
- Denver Renaissance