After the disappointment of our previous stay at Wokefield Park and the need to make a complaint i have to give credit where credit is due and say that James Gardiner the operations Manager replied the next day, he understood our concerns and addressed each problem individually and fully explained how he will be tackling these issues. Without going into too much personal details he was extremely kind in offering some recompense and to deal with our booking himself when we are able to return. You often here of people making valid complaints in all aspects of business and either have to wait ages for a reply or don't get a reply at all, or as is often the individual is made to feel they are making a fuss about nothing so when you get a instant, professional, and understanding reply i feel that in itself is a great reflection on a good Manager who as is often the case relied on others to assist in the running of the business and he can't be there every minute of every day. Many of the Staff there were superb and the problems we encountered were mainly environmental or diet related. Thankyou Mr Gardiner for your understanding and very prompt response. Regards, Stephen Packer.
- Official Description (provided by the hotel):
- De Vere Venues Wokefield Park blends the charm of a traditional mansion house hotel in Reading with the amenities of a modern executive centre to offer a fabulous choice of accommodation and superb leisure facilities, including a US PGA-standard 7,000-yard championship golf course, boasting elevated tees and nine lakes for the ultimate golfing challenge. As you would imagine with 250 acres of landscaped grounds, outdoor activities are well catered for at Wokefield. From weddings to business events, our Wokefield Park venue is perfectly equipped to fit your every need. Wokefield Park is a great base to explore Berkshire with its many attractions and places of interest and is easily accessible from the M4 and close to Reading for direct trains from London, making Wokefield Park an obvious choice of hotels in Berkshire. It is with regret that the Wokefield Park Mansion House Spa is closed until further notice. We apologise for any inconvenience caused. ... more less
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- Also Known As:
- De Vere Venues Wokefield Park Hotel Reading