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“Very poor service”
Review of Hotel Stotsenberg

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Hotel Stotsenberg
Baguio, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very poor service”
Reviewed October 1, 2013

We chose this hotel because it's close to the airport. Sad to say, considering it's a 4-star hotel, it doesn't even come close to a 2-star hotel. From the time we checked in, no one was at the front desk, we have to wait about 10 minutes to get accommodated. The room is small and dark and very pricey. It's and it smells like sewer. Not even a complimentary bottled water and newspaper. The shower splashes all over the place. The breakfast sucks, service is so slow. We requested to get extended for an hour or two and even offered to pay, but the answer was NO. The staff didn't do anything to get our simple request granted, all they can say is "Sorry, we cannot" Will never stay at this hotel again. It's not worth it. Very, very poor service and accommodation.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Randy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
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English first
Caloundra, Queensland, Australia
Level Contributor
169 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed September 17, 2013

hard beds, old decor, poor service. We stayed at this place because it is close to the airport but it took 2 calls and 20 minutes waiting for them to get us. The room is big, however no windows and very dark. Noisy aircond. For AUD 119 a night... definitely overpriced and not good value. Bfast is also poor choise. I would not recommand this if you are going to stay more than one night.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank Swissmiss6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Clark Freeport Zone hotels

Kuala Lumpur, Malaysia
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 5, 2013

The rooms are quite old. The bathroom was really stained and they only provide big bath towels. No hand towels of some sort. The holder for the shower head is mounted straight and not downwards which makes showering rather difficult.
The breakfast was disappointing as well.
If you'd choose this hotel because of the close location to the airport, I'd still recommend to stay in Angeles. It takes only 15 min from Angeles to the airport compared to 5 from the hotel. And taxis are really cheap.
On the upside the service was very professional and friendly.

Room Tip: Stay on ground floor since the lifts are likely to be "under maintenance"
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jekoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queozn City
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed May 6, 2013 via mobile

It was my first time in Hotel Stotsenberg. We chose the hotel for the reason that it's near the airport and that's easy for us to catch our early flight. The facade of the hotel looks nice, couches are available in the receiving area in the lobby. I just noticed that the staff are not that friendly not even smiling to welcome you and a little bit slow, it took us almost 20 minutes to check-in. The rooms are fair enough, nice but the beds are too low, air conditioning system Is good. The only thing i don't like is the toilet- old bath tub and sink, defective shower because it's leaking not even a trashcan is present. I just hope the management will be aware of all this problems. There's also a casino inside, the pool is good enough because of it's size. Overall, i must say that the hotel is good for a short stay only.

Stayed April 2013, traveled with family
Helpful?
1 Thank brazilpinay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 19, 2013

You will find better hotels such as Widus or Fontana. At the front desk, the staffs are very slow and they are not really very accommodating. The air-conditioning system is really bad. Breakfast is fair enough. Overall, not so good. You can always get a better hotel

  • Stayed April 2013, traveled solo
    • Value
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Helpful?
4 Thank Metzenbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 1, 2013

I was here last September 2012 I had arrived very late from KL on Air Asia and this hotel was close to the airport.
It's huge.
I checked in and a porter assisted me to the room, thank god, because there was no way I could have found it by myself, it is a hotel of the very old design, built around a hollow square, large numbers of rooms that I can only think reflects it use as a place for the American services to stay, there is a outside commando type training area near my room, and the key did not work, the porter needed to go back to the front desk a good 20 minutes wait.
Breakfast was fun, a toaster on and going but no bread, then no butter, a good selection of Philippine cuisine and very tasty, the room was a monster bed was good, the AC worked a bit noisy, and yes I would stay there again.Casino at this hotel, I did not visit it, not a lot to do around this deserted air force base

  • Stayed September 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank pflynn58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 22, 2013

Although cabs at the airport tend to charge you more when they hear your going there its somewhat worth it. It looks 5 star but its more like 3 1/2 to 4 and the room charges are a bit steep. Clean room and bathroom's. One thing that really stood out was the hospitality of all the staff from the bell-boys,waiters, security guards, casino operators, the works. Room service was pretty average though. Brought a wine bottle to my room without an ice bucket, glasses or an opener(probably a new guy) but they have a fantastic selection of wines at the bar though. The casino should have more table options though..only 2 blackjacks, 1 roulette(not manned) and 4 baccarat's. Great thing about the casino is drinks are free as long as you spend on the tables which I thought was absolutely fantastic!! would recommend for a couple of nights

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TaroshJacob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Stotsenberg

Property: Hotel Stotsenberg
Address: Corner Gil Puyat Avenue and Andres Soriano Street, Clark Freeport Zone, Angeles City, Luzon 2023, Philippines
Location: Philippines > Luzon > Central Luzon Region > Pampanga Province > Angeles City > Clark Freeport Zone
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Casino Hotel in Clark Freeport Zone
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Stotsenberg 3.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Hotel Stotsenberg Philippines/Angeles City

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