We booked online and requested them to pick me up from the airport. Our flight was delayed over 4 hrs, so sent a email stating that the delay, they still picked me up from the airport at around 3 in the morning. We stayed here before island hopping and back again to stay to catch our return flight. They charged us 200 Pesos for picking up and for the drop another 200, stating that since we were staying there for only one day its not free. I enquired in the email during the booking time how much it will cost for pick up & drop? and they didnt say a word about this 1 day policy. Well while returning we were staying here for 2 days and asked them to pick up from the airport....guess what they didn pick us up, so we have to find a taxi to get to the hotel. The returning guests are not treated very well!! right from the attitude of the front desk staff. Not all of them, just the one. The service in their breakfast area is a mess!!! the staff doesn't have any knowledge!! Almost nothing in the breakfast menu....just simple ones!! The coffee is free now! (compared to the earlier review). The rooms are ok, there is no difference between executive and deluxe, so dont get fooled. I noticed and asked them about this and the reply I got was ....the left side rooms are deluxe and right ones are executive!! Amazing!!
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- Also Known As:
- Clark Imperial Hotel Philippines/Angeles City