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“Great room value and complimentary breakfast buffet”

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Quest Hotel and Conference Center Clark
Honolulu, Hawaii
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great room value and complimentary breakfast buffet”
Reviewed December 2, 2012

Holiday Inn has been stepping it up lately. Very clean and neat room. Nice big flat screen tv. Got a little desk and free internet. Comfy bed. Great breakfast buffet and attentive service. I am a coffee buff and loved they ground coffee by the cup -nice strong flavor. Was too 'strong' for my starbucks-zombie companion. Nice mall nearby.

Room Tip: Get a even-numbered room that does not face the main road.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spdrmn54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, January 27, 2013
What a lovely – straight to the point – description. We are very happy to know that you consider your Holiday Inn Clark stay a great one. Please do not hesitate in choosing Holiday Inn Clark on your next Clark trip.
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482 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Philippines via Chicago
Level Contributor
158 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed December 1, 2012

Great pool. Make sure you ask for a newly refurbished room. Some of the rooms are still with the old, less comfortable mattresses. They have really improved over the past year. Great buffet and don't forget to check out the roof top restaurant. The only problem is transportation. It is expensive to get on and off base. Once you're off the Clark Base/Freeport Zone you can get cheap public transportation.

Room Tip: Ask for a newly refurnished room. They have the new mattresses which are amazingly comfortable. Try...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trainerstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, January 27, 2013
Thank you for your kind review. We are very pleased to know that you have enjoyed your recent experience with us, and hope to welcome you back, soon and our staff can assist you more on how to ride the local transportation to and from Clark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Charlotte, Florida
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 30, 2012

Stayed two nights while on business in the area. Nice hotel with good service and good rooms. Bed was great, bathroom a bit outdated but fine. Especially enjoyed the buffet breakfast and dinner. The hotel bar was good too, with a nice happy hour. I felt just a bit isolated at this location, not much in the immediate area that I could see - within walking distance. Not a problem, but appeared to be several groups in the hotel while I was there, one made up of young folks and another attending a work related conference.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ebobee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, January 27, 2013
Thank you for taking the time to post your comments regarding your experience with us. We very pleased that you have enjoyed both Restaurant and Bar experience. Please come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 23, 2012

When visiting nearby relatives we always stay at this hotel. While not conveniently located for our needs, it is the best around. The front desk is so nice and accomodating. The rooms are clean, comfortable and quiet. The breakfast buffet is something we look forward to every morning as it is deep in variety, delicious to eat and even pulls in guests from neighboring establishments.
It is the wait staff that makes this place so outstanding. On the second and remaining mornings of our five day visit, Mark brought us a newspaper and milk for our coffee, remembering that we had requested these items on the first morning. John, out of the blue, brought us a dish that he thought we might like to try and it was delicious. It was Echo, however, whose service, personal attention and knowledge of the local cuisine that we will never forget and made our visit to the Holiday Inn unforgettable.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PogiinSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, January 27, 2013
Thank you for your lovely review. We are very pleased to know that your experiences and opinion about Mequeni Restaurant is outstanding. We look forward to welcoming you back to your next and many more visits.
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Angeles, Angeles, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2012

I was having a breakfast at the Mequeni Restaurant at Holiday Inn Clark. What makes me impress that the food served is so good. I really enjoy the yoghourt, herb soup with fish meat and etc. I love the hotel room as well with their resort concept in the city. Very pleasant to stay here and peacefully.

Room Tip: Deluxe Room facing the pool
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  • Stayed November 2012, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davida7788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, January 27, 2013
Thank you very much for taking the time to post your review. Those comments surely give that extra boost to the team especially our Mequeni Restaurant staff. Welook forward to welcoming you back very soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2012

Everything else aside (concierge, staff, breakfast buffet, room and amenities) room service is plain bad. We ordered a Warm Chocolate Truffle Cake with coffee ice cream and Creme Caramel with chantilly cream and fresh strawberries. The Warm Chocolate Truffle Cake was NOT warm. It felt like it has been sitting there for God knows how long, and it was swimming in melted coffee cream. The Creme Caramel had no strawberries in sight. The chantilly cream tasted (and looked) like canned whipped cream at best. We waited for what was like THIRTY MINUTES before we got that soupy un-warm chocolate brownie and the creme caramel dish that was lacking in epic proportions. My family has been staying here for a lot of years but has just ordered dessert for room service recently. Bad bad experience.

Room Tip: Get rooms on the upper floors. Newly renovated.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, January 27, 2013
Thank you so much for comments. Your feedback regarding the hotel is important to us and we appreciate the time you have taken to post it.

We are delighted to learn that on the whole you enjoyed your stay with us. Although it is our basic principle to offer the best of everything, it is often reassuring to hear directly from our guests. I have taken note of all your Room Service comments and have passed them on to the Department Heads concerned. Rest assured that appropriate steps would be taken to avoid recurrence.

We appreciate your constructive criticism. Guests like you help us keep our standards straight and spot areas where we can do better.

Once again many thanks for your feedback and please accept our apologies for any inconvenience caused. We do hope it is not too long before we have the opportunity of welcoming you back to the hotel affording us the opportunity of reinstating ourselves in your good faith.

Should you need assistance on your next visit, please contact me directly at holidayinnclark@comclark.com.

Sincerely yours,

Grace Viray
E-Commerce and MarCom Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
179 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed October 22, 2012

This is a well run older style hotel with friendly and efficient staff - nothing we asked for was too much trouble. Rooms were clean and comfortable and they serve an excellent breakfast. We were visiting to play golf which was efficiently arranged by Jerry the front office manager at the nearby Mimosa Golf club only 5 minutes away and which has 4 9's which means you can play for at least two days on different courses. But golf needs to be arranged in advance if playing at the weekends.

Room Tip: Try asking for a high floor room
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraemeShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnclarkphil, Manager at Quest Hotel and Conference Center Clark, responded to this review, November 4, 2012
Thank you for much for taking the time to share your review with us. We are very pleased that your recent stay and golf experience with us was well worth it. We have passed your sweet note Mr. Jerry Estrada, our Front Office Manager and to his team. We look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Hotel and Conference Center Clark

Property: Quest Hotel and Conference Center Clark
Address: Mimosa Drive | Mimosa Leisure Estate, Clark Freeport Zone, Angeles City, Luzon 2023, Philippines (Formerly Holiday Inn Clark)
Location: Philippines > Luzon > Central Luzon Region > Pampanga Province > Angeles City > Clark Freeport Zone
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Clark Freeport Zone
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quest Hotel and Conference Center Clark 4*
Number of rooms: 303
Official Description (provided by the hotel):
Quest Hotel and Conference Center, Clark is a 4 star hotel with an affordable lifestyle. It aims to combine the value of premium budget hotels with unique and inspiring designs, creative hospitality concepts and state of the art technology for travelers seeking a stylish and unpretentious working environment. ... more   less 
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Also Known As:
Holiday Inn Resort Clark Field Hotel Clark Freeport Zone
Holiday Inn Clark Field
Holiday Inn San Fernando Pampanga
San Fernando Pampanga Holiday Inn
Quest Hotel And Conference Center Clark Philippines/Angeles City

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