I made a reservation for a nonsmoking room. When I arrived I was told that I was getting a smoking room because no non smoking rooms were available. I objected strongly because I would not be able to sleep in a smoky room. I tried to find a room elsewhere. While I was doing so, another guest tried to check in. The desk told her that there was no room for her tomorrow. She objected, and said the manager herself confirmed the reservation because the hotel had messed up her previous reservation. The front desk worker just told her she couldn't help and she left. By this time, my cursory research resulted in no available hotels. I asked to speak with the manager. Eventually the manager called the front desk. The manager said that non smoking rooms were just a preference, not a guarantee. That was that. She gave me a sheet to sign which said my rate was $76.99, the amount that matched the reservation I have printed out, but she then proceeded to charge my card $86.99 plus tax. I balked at this and she said she could not change it without a manager. As there was no manager, she left the overcharge on my card. Riding up in the elevator, another man who overheard my complaint shared that he too had to suffer a smoking room for 3 nights despite a nonsmoking reservation. Sadly, he had an infant with him, and I assume she was in the room too. The smoke smell in the halls and room was truly overwhelming. I'm now writing this from one disgusting room, sneezing regularly and dealing with uncomfortable allergies to smoke. If you believe that a non smoking room is something you reserve, not something you "prefer", steer clear of this place. I cannot remember staying in a hotel this disgusting, and not just for the smoke smell.
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- Also Known As:
- Extended Stayamerica Colorado Springs - West Hotel Colorado Springs
- Extended Stay Colorado Springs
- Colorado Springs Extended Stay