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“Great Hotel, Excellant Staff”

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DoubleTree by Hilton Hotel Colorado Springs
Ranked #14 of 105 Hotels in Colorado Springs
Certificate of Excellence
Tulsa, United States
2 reviews
“Great Hotel, Excellant Staff”
5 of 5 bubbles Reviewed April 2, 2014

Excellent Hotel! Hotel Staff one of the most courteous and friendly of any Doubletree by Hilton that we have every stayed at. The staff went out of their way to give help. Rooms are clean and spacious. Hotel is conveniently located to multiple attractions and staff was very knowledgeable of area to give accurate suggestions & directions. Would recommend this hotel for anyone on business or pleasure. We will be returning in the summer for more great hospitality and Colorado fun.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, April 4, 2014
Dear LarryM - Thank you so much for the kind words in the recent review that you posted on our property. We have to agree that we think our hotel is great because of the wonderful staff we have who truly understand how to deliver terrific customer service. We're very happy to hear that you noticed that! We hope the next time that you are in the Springs that we have the pleasure of serving you again.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,095 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
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English first
colorado springs, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2014

the staff was incredibly friendly and helpful- i very much enjoyed my stay. room was clean and comfy. nice location also- plenty of things nearby to do plus a nice view of the mountains on a walk- cookies and shuttle service were excellent

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kristina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, April 4, 2014
Dear ChristinaS - We appreciate you taking a few moments to post a review of our property. We truly appreciate hearing from our guests as your feedback is valuable to us. We are very happy to hear that you enjoyed the service that we provided & hope that you will come back again. We will always have a warm chocolate chip cookie waiting for you!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lewis, United States
1 review
5 of 5 bubbles Reviewed March 31, 2014

I had a great experience during my week long stay! The room was awesome, the food was great and the bar was extremely pleasant. A special thanks to Sharon (bartendar) and Riolyn (waitress) who made my stay such a wonderful experience.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, April 1, 2014
Dear MarkA - We are very pleased to hear that you had such a great experience during your recent week long stay with us. Also, thank you for the special mention of a couple of our staff members that I will be sure to pass on. Thanks for taking the time to post a review as we appreciate hearing from our customers. Next time you come through the Springs, let us be your home away from home. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 26, 2014

We had a wedding here as well as had multiple rooms booked for multiple nights. That being said, we obviously spent a huge chunk of money here. We walked into the bar and were immediately given dirty looks by the bartenders and servers. I think it was because we brought the average age of the room down by about 30 years. The drinks were so watered down (I know everyone says that but it was so obvious that anyone would notice). We were treated very poorly by what I would consider the rudest bartender I have ever seen. One in our group ordered a rum and diet. Bartender gave her rum and pinneaple and just said "that's usually what I give people". We ended up leaving the bar because the whole staff was talking about us to each other. The next night we were trying to get a cab or a shuttle called by the lady at the desk and she just kept telling us that she couldn't help us (she didn't even look at us once the whole time, just stared down into her book). Overall the staff was so lazy and rude that it made the stay awkward, especially after spending the amount that we did. I usually hate complaining and never leave reviews, but I couldn't help it after my stay here.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 708jasonw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, March 27, 2014
708jasonw-Thank you for taking the time to write a review! I would also like to congratulate you on your wedding and wish you a lot of happiness for you and your mate. One of the main training programs we have implemented is the training of our staff with guest interaction. We normally receive positive comments for our guest service as you can clearly see from the vast majority of the reviews on TripAdvisor and other sites. It clearly seems we did not meet your expectations, and as the General Manager I would welcome the opportunity to discuss this further and use your observations as training tools.
I can be reached at 719-527-4620 or at tom.mamalis@hilton.com

I would welcome a few minutes of your time when possible to look further in to your issue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 bubbles Reviewed March 21, 2014

Very comfortable stay. Very friendly staff. Would definitely recommend staying here--business or pleasure. Hotel was very clean and room was very nice. Check-in was nice and quick. Plenty of restaurants in the area.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank ADAWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, March 26, 2014
Dear Adawm - Thanks so much for taking a few moments to post a review of our property. We really appreciate hearing from our customers. So pleased to hear that you enjoyed your stay & found our hotel so comfortable, our staff friendly & your accomodations clean & nice. We wouldn't want it any other way! We hope we have the pleasure of serving you again in the near future.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 20, 2014

Traveling thru the west part of the States, for a mixed trip of some fun but mostly business. We arrived in Denver, Colorado and had to drive to Colorado Springs. Airfare to the Springs was way too expensive to fly direct. We arrived at the hotel and it was extremely cold day with snow, we were created by the front desk and given a warm cookie with a smile from this young guy. The hotel is family friendly with having fun things available. We received a map with all possible venues available from restaurants, side seeing etc. Pikes Peak was breathtaking. The location is not the most convenient to downtown, but not terrible either. The location is a convenient to I-25. Parking can be a challenge, especially if they are having a large group in. Rooms were very clean except for the patios lots of birds.

The breakfast buffet was a good value at $14 with an omelet bar and fruit that was fresh and ripe. Great bagels!
The staff at the hotel provided us with OUTSTANDING service. If you are traveling in that area this is a great place to stay, it is a safe hotel with a few drawbacks that are not insurmountable. I would stay there again.

Room Tip: ask for rooms in the courtyard; great views of pikes peak
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, March 21, 2014
Dear ChrisP - We are very pleased to hear that you enjoyed your recent stay with us. We do have a great staff who work very hard in delivering outstanding customer service to provide all of our guests with a memorable experience. We appreciate you taking the time to post a review of our property. Enjoy the rest of your travels through the western US & if you return again, we hope you stay with us! Thanks again & safe travels!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
4 of 5 bubbles Reviewed March 20, 2014

HH member. Wish the per diem rate included breakfast for the few days service members can actually not leave the hotel before 630 to get breakfast. Good dining area. Nice hotel. Fixing pool as of mar 14 Awesome workout room, best in area!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Zachary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, March 21, 2014
Dear ZacharyR - Thanks so much for your recent review of our property. We are pleased to hear that you had an enjoyable stay with us. Receiving feedback from our customers is very valuable to us. We do hope that we have the pleasure of serving you again the next time you are in the Springs. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Colorado Springs

Property: DoubleTree by Hilton Hotel Colorado Springs
Address: 1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906-4030
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Colorado Springs
#19 Business Hotel in Colorado Springs
#30 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Colorado Springs 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Make the DoubleTree by Hilton Colorado Springs your first stop when traveling to Colorado. Our Colorado Springs hotel is just off of I-25 and offers a complimentary shuttle to the Colorado Springs Airport. Walk to the World Arena Event Center just two blocks from the hotel. With scenic Colorado Rocky Mountain views of Pikes Peak and Cheyenne Mountain, our hotel is the perfect place to relax for both business and leisure travelers. Walk into the warm ambiance of our newly renovated Colorado Springs hotel and immediately feel like family as our friendly staff welcomes you with a warm chocolate chip cookie and superior customer service at check-in. During your stay, you can enjoy a convenient, casual breakfast, lunch or dinner in our hotel restaurants, Maxi's Bar and Grille and Atrium Cafe. If you prefer to go out, our ideal location is within walking distance of the restaurants, shopping and a 20-screen theater. Once you return to the hotel from a long day of business or leisure activities, we have plenty of ways to unwind and enjoy yourself. From dancing to a relaxing glass of wine in our new Quiet Wine Bar, heated indoor pool, inviting exterior courtyard, fitness center, and beautiful guest rooms (complete with ultra, high-speed wireless internet access), you're sure to find the perfect setting for your Rocky Mountain getaway. Don't forget to check out our DoubleTree Colorado Springs hotel specials for additional savings. Book one of our packages today, there's one for every budget. Check out all the great activities nearby: • Pikes Peak & the Cog Railway • Cheyenne Mountain Zoo • Seven Falls • Cave of the Winds • Ancient Native American cliff dwellings at Manitou Springs • U.S. Olympic Training Center • "Garden of the Gods" • Royal Gorge You can also enjoy hiking, fishing, horseback riding, golfing, sightseeing, jogging or hot air ballooning in the area. ... more   less 
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Also Known As:
Doubletree Colorado Springs
Colorado Springs Doubletree

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