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“Double Tree by Hilton” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Colorado Springs

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DoubleTree by Hilton Hotel Colorado Springs
Ranked #14 of 105 Hotels in Colorado Springs
Certificate of Excellence
Buena Vista
1 review
“Double Tree by Hilton”
4 of 5 bubbles Reviewed November 6, 2013

Nice hotel, good location next to shopping and entertainment venues. Comfortable lobby and well appointed conference rooms. Guest rooms are clean, beds very comfortable. Did not recognize any official "security", but they could have been incognito.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, November 8, 2013
Dear BarbaraW - Thank you for your kind posting of our property. Glad to hear that you enjoyed your stay & enjoyed the convenience of our location & the shopping & dining options within walking distance. We hope we have the pleasure of serving you again in the near future.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,078 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (134)
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English first
Arlington, United States
1 review
3 of 5 bubbles Reviewed November 6, 2013

Staff was helpful and hotel was clean. Needs updating to feel like it's made it to the 21st century. Bedding is not up to par for a Double Tree in my opinion. Would have felt short changed had I paid full price.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ken M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, November 8, 2013
Dear Ken M R - We appreciate you taking the time to post a review of our hotel. Our customer's feedback is very valuable to us. Glad to hear that you found our accomodations nice & clean. We were disappointed that you didn't like the bed. All of our beds were installed in 2012 when we renovated. We do hope that you will return the next time you are in Colorado Springs.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed November 4, 2013

Before my arrival Sherri welcomed me which was impressive. That never happens, well after staying here I know why. I am a Hilton Diamond member and I stay at many hotels. It is pretty bad when you do not put one of your Diamond members in a better room. This place is far from good. They advertise that they have 290 remodeled rooms, they forgot to mention that was is in 1984. I do not know what qualifications are required to say something is remodeled. The wallpaper was peeling off in the bathroom. It is pretty sad when the microwave is stacked on top of the fridge sitting on the floor in a Double Tree. I could go on an on with this location and the out of date restaurant as well. Bottom Line Avoid This Place!!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank CAuger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, November 5, 2013
Dear CAuger - We appreciate getting our customer's feedback & take it very seriously. We are sorry to hear that your recent stay with us did not meet your expectations. As a Diamond member, you certainly were eligible for an upgrade if we had one available. Our guestrooms were renovated in 2012 & we work hard in keeping them clean & in working order. Again, our apologies that this fell short in the room you were assigned. We would like to invite you back to give us another try the next time you come to the Springs. Feel free to reach out to me personally to make arrangements for you. Thanks again for the feedback.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
4 of 5 bubbles Reviewed October 28, 2013

Katie at the front desk is wonderful. She was very nice and helpful the second time I arrived and actually said "you are back." You should hire more employees like her. The first time I was there - room 420 it looked like the door had been broken down. She came up and moved me personally down the hall. When the TV was not working, she sent someone right over. Even with all that she had a big smile for me and asked me if there was anything that I needed to please let her know.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kelley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, November 5, 2013
Dear KelleyW - Thanks for much for the kind words you had about our Front Desk agent, Katie. She truly is a gem & understands what superior customer service means. All of our staff work hard to deliver that each & every day! We do hope we have the pleasure of hosting you again the next time you are in the Springs. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, United States
1 review
4 of 5 bubbles Reviewed October 23, 2013

For Colorado Springs, this hotel was nice. A lot better than the Elegante which I stayed at for a week. It's 10000 better! Staff is friendly and the rooms are pretty big and smells great. Close to restaurants and a movie theater and not too far form the lake. Most of all, who can resist fresh cookies?!?!?!?!??!???!

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bernadette V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, October 24, 2013
Dear BernadetteV - Thank you for the recent review that you posted on TripAdvisor. We really appreciate hearing from our customers & were glad to hear that you had a nice experience during your recent stay. We hope we have the pleasure of serving you again in the near future. Safe travels!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
2 of 5 bubbles Reviewed October 23, 2013

It seems as though upgrades have passed this Doubletree by. I noticed several other hotels in the area that, from the outside, looked much better. For the price I paid, I still had to have an upgrade request for a fridge and microwave.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, October 24, 2013
Dear TracyL - We are sorry to hear that we did not meet your expectations during your recent stay with us. We do appreciate your feedback however & will share your comments with our staff. We do hope that you will give us another try the next time you travel to the Springs.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairview
Level Contributor
14 reviews
5 hotel reviews
5 of 5 bubbles Reviewed October 20, 2013 credit card Amex Card Member Review

A clean and comfortable place, well suited to just about any kind of visit. Like most hotels there was not enough lighting in the room, but other than that it was just fine. A decent breakfast and spacious lobby.


Stayed August 2013, traveled on business
Helpful?
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, October 24, 2013
Dear DennisF - We are very pleased that you enjoyed your recent stay with us. Hearing from our customers is very important to us. Taking the time to post a review is very much appreciated. We do hope you will stay with us again the next time you are in the Springs.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Colorado Springs

Property: DoubleTree by Hilton Hotel Colorado Springs
Address: 1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906-4030
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Colorado Springs
#19 Business Hotel in Colorado Springs
#30 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Colorado Springs 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Make the DoubleTree by Hilton Colorado Springs your first stop when traveling to Colorado. Our Colorado Springs hotel is just off of I-25 and offers a complimentary shuttle to the Colorado Springs Airport. Walk to the World Arena Event Center just two blocks from the hotel. With scenic Colorado Rocky Mountain views of Pikes Peak and Cheyenne Mountain, our hotel is the perfect place to relax for both business and leisure travelers. Walk into the warm ambiance of our newly renovated Colorado Springs hotel and immediately feel like family as our friendly staff welcomes you with a warm chocolate chip cookie and superior customer service at check-in. During your stay, you can enjoy a convenient, casual breakfast, lunch or dinner in our hotel restaurants, Maxi's Bar and Grille and Atrium Cafe. If you prefer to go out, our ideal location is within walking distance of the restaurants, shopping and a 20-screen theater. Once you return to the hotel from a long day of business or leisure activities, we have plenty of ways to unwind and enjoy yourself. From dancing to a relaxing glass of wine in our new Quiet Wine Bar, heated indoor pool, inviting exterior courtyard, fitness center, and beautiful guest rooms (complete with ultra, high-speed wireless internet access), you're sure to find the perfect setting for your Rocky Mountain getaway. Don't forget to check out our DoubleTree Colorado Springs hotel specials for additional savings. Book one of our packages today, there's one for every budget. Check out all the great activities nearby: • Pikes Peak & the Cog Railway • Cheyenne Mountain Zoo • Seven Falls • Cave of the Winds • Ancient Native American cliff dwellings at Manitou Springs • U.S. Olympic Training Center • "Garden of the Gods" • Royal Gorge You can also enjoy hiking, fishing, horseback riding, golfing, sightseeing, jogging or hot air ballooning in the area. ... more   less 
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Also Known As:
Doubletree Colorado Springs
Colorado Springs Doubletree

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