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“Convention stay”

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DoubleTree by Hilton Hotel Colorado Springs
Ranked #18 of 105 Hotels in Colorado Springs
Certificate of Excellence
Reviewed October 4, 2013

My stay was on the whole, quite satisfactory. There are most always a few glitches and I take that into consideration. I would stay at this hotel again. It was a military group of mostly senior citizens.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded October 7, 2013

Dear JohnS - We appreciate you taking a few moments to post a review of our property. We're glad that you had a good experience while attending your convention here. Our staff works very hard every day to deliver superior customer service. Come back to see us!

Sherri Sheeran
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,203)
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893 - 899 of 1,206 reviews

Reviewed October 3, 2013

We were greeted warmly by the front desk staff. The room was clean, and the bathroom was spotless. The beds were comfortable, and we had a good night's rest. We plan to stay here again on our next visit to Colorado Springs.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Mark1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded October 7, 2013

Dear Mark1952 - Thank you for staying with us again & posting a review of our property. We're glad that you enjoy our convenient location, quiet & comfort which is how any hotel stay should be. We will look forward to serving you again when you travel back to the Springs. Thanks again!

Sherri Sheeran
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Never thought I would have anything but positive things to say about a Doubletree, every one that I have stayed at has been beyond excellent...except this one. My husband and I stayed here one night and unfortunately I am so glad it was only one. We were given a DLX Queen room (has fridge and mic) with courtyard access. When we first walked in we noticed an awful smell, like someone had smoked in the room and then there was an attempt to mask it but the deodorizing didn't work. The fridge was making noise all night long and the air conditioning was having issues keeping the room cool, these two things kept me from being able to sleep peacefully. We stayed in the room by choice because we were so exhausted so obviously it wasn't bad enough to leave, but I also would not have written a negative review if I didn't think it deserved it. The service was good, bed was comfy, but unfortunately the quality of the hotel was poor. I think it needs an update, most likely would not recommend staying here in the future.

  • Stayed: October 2013
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Thank ELF0612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded October 2, 2013

Dear ELF0612 - Thank you for the feedback you have given us & taking the time to post a review. We are sorry to learn that we didn't meet your expectations & want you to know that we have shared your comments with all the various departments to help us get better. We do hope that you will give us another chance the next time you are in the Springs. Thanks again.

Sherri Sheeran
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

I enjoyed my stay at the Doubletree Hotel. There was nothing that the staff didn't try to do to make your stay a pleasant one. I would stay again and I will recommend the hotel to my friends and family. My best hotel stay in a long time. The rooms were clean, beds very comfortable, the food in the restaurant I have to compliment the chef. I liked the location just off Interstate 25, close to shopping.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Doris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded October 2, 2013

Dear DorisB - We are so pleased to hear that you enjoyed your recent stay with us. We really appreciate our customer's feedback & also that you took a few moments to post a review. We hope that we have the priviledge of hosting you again in the future. Thanks again!

Sherri Sheeran
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

We spent three days here as part of a meeting for which we got a pretty good rate. There is a busy street on one side, which can be noisy; a friend suggested getting the side away from the street (the east). The structure is a capacious pentagon so laid out that from one back corner signs point two different ways for the Lobby and other things. Of the two main elevators, only one goes to the first floor, which is below the Lobby floor. Once you find the Lobby and such fixtures as the large business center, then accommodations are not bad, but some clearer signs and directions would help. Breakfast buffet is not cheap but it's pretty good, and the service is friendly.
The Double Tree properties feature a free welcoming cookie, which is agreeable but less satisfying than what Embassy Suites (another Hilton property) can always offer at a comparable price: free manager's reception every afternoon and a free breakfast to order every morning

Room Tip: For peace & quiet, avoid the west side.
  • Stayed: September 2013, traveled with friends
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Thank BornTooLoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded September 25, 2013

Dear BornTooLoose - We appreciate your feedback in the recent review that you posted. Glad you ended up finding your way around the hotel. You are right that it is spread out but will pass your comments along regarding the signage. I do hope we have the pleasure of serving you again the next time you come to the Springs. Thanks again.

Sherri Sheeran
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

I have to say that EVERYONE at DoubleTree Colorado Springs was beyond great. We had one hiccup and they more than took care of our issue. Sometimes being able to take care of an issue is as important as not having an issue to begin with. Would stay again!

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 1SamsGram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded September 27, 2013

Dear 1SamsGram - Thank you so much for the recent review that you posted about our property. We're so glad to learn that you had an enjoyable stay. You're right, there are hiccups at times but the key is recovery to a customer's satisfaction. So we're glad we accomplished that. I hope we have the pleasure of hosting you again the next time you come to the Springs. Thanks again.

Sherri Sheeran
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

Lots of walking rooms are old but beds are comfortable room was clean and everything worked. Restaurant slow service. lobby bar closed most of our stay sports bar didn't know it was there until the last night. Not great to talk over the day w/ bus. associates but staff was friendly and service was good.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this reviewResponded September 27, 2013

Dear RichardL - We always appreciate getting our customers feedback so thank you for taking a moment to write a review. We're certainly glad that you found our staff to be friendly & our property to be clean. We work hard at that every day. Thanks again & come back to see us!

Sherri Sheeran
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Colorado Springs

Address: 1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906-4030
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Colorado Springs
#19 Business Hotel in Colorado Springs
#30 Family Hotel in Colorado Springs
Price Range: $113 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Colorado Springs 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Make the DoubleTree by Hilton Colorado Springs your first stop when traveling to Colorado. Our Colorado Springs hotel is just off of I-25 and offers a complimentary shuttle to the Colorado Springs Airport. Walk to the World Arena Event Center just two blocks from the hotel. With scenic Colorado Rocky Mountain views of Pikes Peak and Cheyenne Mountain, our hotel is the perfect place to relax for both business and leisure travelers. Walk into the warm ambiance of our newly renovated Colorado Springs hotel and immediately feel like family as our friendly staff welcomes you with a warm chocolate chip cookie and superior customer service at check-in. During your stay, you can enjoy a convenient, casual breakfast, lunch or dinner in our hotel restaurants, Maxi's Bar and Grille and Atrium Cafe. If you prefer to go out, our ideal location is within walking distance of the restaurants, shopping and a 20-screen theater. Once you return to the hotel from a long day of business or leisure activities, we have plenty of ways to unwind and enjoy yourself. From dancing to a relaxing glass of wine in our new Quiet Wine Bar, heated indoor pool, inviting exterior courtyard, fitness center, and beautiful guest rooms (complete with ultra, high-speed wireless internet access), you're sure to find the perfect setting for your Rocky Mountain getaway. Don't forget to check out our DoubleTree Colorado Springs hotel specials for additional savings. Book one of our packages today, there's one for every budget. Check out all the great activities nearby: • Pikes Peak & the Cog Railway • Cheyenne Mountain Zoo • Seven Falls • Cave of the Winds • Ancient Native American cliff dwellings at Manitou Springs • U.S. Olympic Training Center • "Garden of the Gods" • Royal Gorge You can also enjoy hiking, fishing, horseback riding, golfing, sightseeing, jogging or hot air ballooning in the area. ... more   less 
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Also Known As:
Doubletree Colorado Springs
Colorado Springs Doubletree

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