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“Rooms are OK. Just don't try the restaurant. The food is often cold and the service really sucks.”

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DoubleTree by Hilton Hotel Colorado Springs
Ranked #15 of 105 Hotels in Colorado Springs
Certificate of Excellence
Denver, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Rooms are OK. Just don't try the restaurant. The food is often cold and the service really sucks.”
Reviewed January 29, 2013

Other than the fact that every lamp in the room was un-plugged, the room was ok, not great, just ok. The restaurant was beyond belief. I had breakfasst both days and , yuck! The food was cold, service slow, server and supervisors, unconcerned. Thankfully, there are several restaurants within easy walking distance. Will i stay there again? Only if anothe conventions is held there for the group I belong to.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 33388John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, January 31, 2013
First off congratulations for becoming a trip advisor contributor. I appreciate your candid comments about our restaurant. We do use all of our guest comments as part of our training. This is one of the reasons we ask for comments positive and negative. As you can clearly see from our comments we have more positive than negative. I am extremely sorry that my F&B team fell short in meeting your expectations and we do hope you allow us to show you our true colors in the near future. I totally agree with you as far as location; there are plenty of options with in walking distance from restaurants to shopping etc.

Thank you again fro taking the time to write and I hope you continue giving comments and to see you soon!
Tom Mamalis-General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
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English first
Hagerstown, Maryland
2 reviews
Reviewed January 25, 2013

This hotel was very comfortable and well kept. The staff was very helpful and friendly. I loved the heated indoor pool and spa! The staff greeted you as you entered and exited the hotel. The cookie provided was a welcomed bonus! I will be returning in July.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, January 29, 2013
Dear FinisM - Thank you so much for taking the time to post a review on our property. We really appreciate our customer's feedback as it helps us tremendously. So glad to hear that you enjoyed your stay & we really look forward to your return in July. Safe travels!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2013

Some things were great, some awful. Most of the staff were pleasant My room was clean and nice. I also appreciated the green chile at breakfast. Otherwise, though, this hotel is subpar. The common areas literally had piles of trash. There were abandonded room service trays that stayed there from the time I checked in until I departed the next morning. The bar is advertised as staying open until midnight, but I was told when I entered that 930 it was "last call". The decor is something from late disco. Not worth it! Thus not a typical Double Tree property.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GaySolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, January 29, 2013
I apologize for the timing of my room service team picking up the trays and having my bar close early. I use comments like yours to train my team in an effort to be better, I have completed all my renovations in my guest rooms and I am attacking my public space. I am so glad that you found my staff pleasant and I’m delighted that you have seen our cleanliness first hand. We strive to provide the best service in the area and by far we are rated one of the cleanest hotels in our Brand. Once again thank you for your comments as we strive to improve daily.

Regards,

Tom Mamalis- General Manager
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noco
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2013

I would never elect to stay at this location again. The walls are paper thin, even moderate voice level conversations from the adjacent room were easily heard.
Automatic door closers were sprung so tight that entry doors slammed each time someone went in or out. this happened all night long.
A call to the front desk about noise levels in the hall went un-answered.

Disappointing stay.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bobjohnsonNoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, General Manager at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, January 23, 2013
Thank you for taking the time to post your experience on TripAdvisor.com and at DoubleTree guest survey, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noisy neighboring guests. I am thrilled that you provided my hotel with a candid review about its cleanliness. We strive to be the best in our service and quality of product.
Please contact me at tom.mamalis@hilton.com. I would like to discuss your experience with you and see what I can do to make things right for you, and gain you as our guest again.
Tom Mamalis – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2013

Customer service is above and beyond here. After a 16 hour drive, we were fairly tired and they quickly found us a room with a balcony. They were friendly and sincere and the cookie helped! The room was spacious, clean and the most comfortable bed I can imagine. We will always make a point of staying here.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, January 11, 2013
Dear JoanP - Thank you very much for the wonderful review that you posted on our property. We really appreciate you taking the time as hearing from our customers is very important to us. So glad that you enjoyed your stay & experienced the wonderful hospitality that we do our best to provide each & every day for all of our guests. We look forward to having you visit us again & please tell your friends who may be coming to beautiful Colorado Springs!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Tawas, Michigan, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 19, 2012

The hotel staff was quite accomodating with service and efficiency and the Double Tree is centrally located to shopping and an array of restaurants.

The main lobby is immense and welcoming and the dining room is on that floor.

Breakfast was the only meal we ate in the dining room and we recommend their buffet but the menu selections were wide and varied and equally as tasty.

Our stay was 6 days in December and a couple of nights we chose to sit in the lobby and 'people watch' making the most of the 'room service' desk.

One night we used the pool and hot tub with our grandson and the facility was nice and warm and clean.

We would strongly recommend the Colorado Springs Double Tree for your stay!

Room Tip: We stayed on the southeast side of the 5th floor with adjoining rooms and the view of the garden was...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, December 20, 2012
Dear PaulaC - We are so glad that you had such an enjoyable stay! We also appreciate that you took the time to post a review. Our customer's feedback is very important to us! We do hope that we have the priviledge of serving you again & be sure to tell your friends that may be coming to Colorado Springs! Thanks again & happy holidays!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 11, 2012 via mobile

Three of us stayed saturday night. Delightful staff, clean everything, fluffy towels, large and lovely room. Only not giving a 5 bc we could hear the music from a private party downstairs in the reserved place for such, until midnight. Since we had to awake at 5 am, that was not great However, i am not sure they could have done much about that. I almost changed the reservations bc of other reviews that were not very pleasing. We were so thankful we kept the reservation. I have no idea why some of those reviews were bad.

Stayed December 2012, traveled on business
Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, December 13, 2012
Dear CherylW - We really appreciate that you took the time to post a review about your recent stay with us. So glad to hear that you enjoyed your stay (other than the noise issue that you experienced). You stayed in one of our newly renovated guest rooms which now provide our guests with some very nice upgrades. We do hope that the next time you are in Colorado Springs that you choose to stay with us again & please, tell your friends! Thanks again & happy travels!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Colorado Springs

Property: DoubleTree by Hilton Hotel Colorado Springs
Address: 1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906-4030
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Colorado Springs
#19 Business Hotel in Colorado Springs
#30 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Colorado Springs 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Make the DoubleTree by Hilton Colorado Springs your first stop when traveling to Colorado. Our Colorado Springs hotel is just off of I-25 and offers a complimentary shuttle to the Colorado Springs Airport. Walk to the World Arena Event Center just two blocks from the hotel. With scenic Colorado Rocky Mountain views of Pikes Peak and Cheyenne Mountain, our hotel is the perfect place to relax for both business and leisure travelers. Walk into the warm ambiance of our newly renovated Colorado Springs hotel and immediately feel like family as our friendly staff welcomes you with a warm chocolate chip cookie and superior customer service at check-in. During your stay, you can enjoy a convenient, casual breakfast, lunch or dinner in our hotel restaurants, Maxi's Bar and Grille and Atrium Cafe. If you prefer to go out, our ideal location is within walking distance of the restaurants, shopping and a 20-screen theater. Once you return to the hotel from a long day of business or leisure activities, we have plenty of ways to unwind and enjoy yourself. From dancing to a relaxing glass of wine in our new Quiet Wine Bar, heated indoor pool, inviting exterior courtyard, fitness center, and beautiful guest rooms (complete with ultra, high-speed wireless internet access), you're sure to find the perfect setting for your Rocky Mountain getaway. Don't forget to check out our DoubleTree Colorado Springs hotel specials for additional savings. Book one of our packages today, there's one for every budget. Check out all the great activities nearby: • Pikes Peak & the Cog Railway • Cheyenne Mountain Zoo • Seven Falls • Cave of the Winds • Ancient Native American cliff dwellings at Manitou Springs • U.S. Olympic Training Center • "Garden of the Gods" • Royal Gorge You can also enjoy hiking, fishing, horseback riding, golfing, sightseeing, jogging or hot air ballooning in the area. ... more   less 
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Also Known As:
Doubletree Colorado Springs
Colorado Springs Doubletree

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