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“Great Staff”

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Best Western Executive Inn & Suites
Ranked #14 of 105 Hotels in Colorado Springs
Certificate of Excellence
Colorado Springs, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff”
Reviewed September 17, 2013

The hotel staff is very friendly and welcoming. They were knowledgeable of their hotel settings and local area. The computer was down when we were ready for checking out. If not told why the process was different this time, the manner in which the staff Vickie handle with ease of completing the transaction. We would have never known that their was a problem. We have been places before where it is chaotic, and drawn out. Her bright smile and great attitude, just made the process seem seamless even thought I am sure it was more work for her!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, September 18, 2013
Dear Jennifer M,

On behalf of our entire team, I would like to thank you for your kind review and your patience during check out. Having our system go down can be very chaotic for the staff and our guest's. I am glad to hear that even with our system down you had a pleasant experience during your checkout.

We do try our best to retain a professional demeanor with every situation we all may encounter.

I truly hope that you and your family will give us the pleasure of welcoming you back at our property.

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Any
English first
Blanchard, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2013

This hotel is great! It has a wonderful, "feel at home" atmosphere .... the staff and the facilities at the best. And, the breakfast was great. We would recommend it highly ... Thanks, Best Western !!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank mdparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, September 11, 2013
Dear Valued Guest,

Thank you for completing a review based on your recent stay at our property. We value all the feedback we receive and work daily to make our property a great, comfortable experience for all of our guest's.

We all hope that you will give us the pleasure of welcoming you and your family at our property again!!

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2013

Good stay and good location! We had a good time at BEst Western during our Colorado trip. Good service, and good location. Staff was cooperative. breakfast was also good. Rooms were comfortable, and accessible. Thanks to Best western for making our vacation a pleasurable experience.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swapnilkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, September 5, 2013
Dear Swapnilkc,

I would like to extend a huge thank you from our entire staff for the great review based on your recent stay at our property.

We are all glad you enjoyed your stay and all the local attractions!

I hope you will come back and see us again soon so we may again provided you with an excellent experience!

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Rapids, Wisconsin
Level Contributor
173 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 4, 2013

We arrived, with our motor coach, had our reservations, set with this hotel for over 6 months, staff was confused and not trained, to handle our accommodations ( we only had 22 people, on the bus). Rooms are small, yet clean. Pool and spa were clean and nice. Breakfast was simple and good, but the room is small and unable to handle a large group.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, September 5, 2013
Dear David A,

On behalf of our entire team I would like to thank you for your honest review based on your groups recent stay at our property.

I will be looking into the training issues you experienced during your stay to see if I may get those corrected.

We hope you and your group will come see us again soon!

If you have any questions please feel free to contact me directly.

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 3, 2013

I booked a mini suite on line & double checked..When I received my conformation it stated king suite. on my arrival they had given me a business suite and refused to switch rooms..So do confirm with property witch room you are getting. The property reservation clerk in Colorado springs refused to change rooms & referred me to their 800 # the supervisor with the 800 referred me back to property..Very disturbing & uncomfortable stay with 2 children in a business suite.UNHAPPY:-{

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, September 5, 2013
Dear Valued Guest,

Thank you for your review on your stay at our property. The issues you experienced are being look into.

On behalf of our entire team I would like to apologize for not exceeding your expectations.

Again thank you for your review based on your recent stay.

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
155 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 31, 2013

The physical hotel was difficult to find, tucked far behind two restaurants that nearly obliterate it from the street. However, it was easy to explore the area from this location, including downtown Colorado Springs.

My room was average, although very small. Two double beds in a small space, with a table and two chairs under the window. Very little room to maneuver around.

Breakfast room was a decent size, and the fare on offer a big improvement over the usual offerings.

Staff were congenial at all times.

Room Tip: Near an exit for a quick escape.
See more room tips
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GWMtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, September 5, 2013
Dear Overlaid,

Thank you for your review based on your stay at our property. We value all the feedback we recieve and use it to impliment changes for all of our guest's in the future.

I am sorry to hear that the room did not meet your standards. We do have a couple different room types to choose from on our property and are more than willing to help you pick the one that will suit you and your family the best.

Also, I would like to thank you for your feedback on our staff members. We strive to provide excellent guest services through out every department we have.

We hope that you will consider staying with us again.

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 30, 2013

My husband and I spent 3 nights in 1 room and my daughter had her own room for the 3 nights..I made our reservations online by one of those "internet only" sites..after doing so I read the reviews that said there was no elevator so I called the hotel directly and spoke to Amanda...She made sure we had ground floor rooms because of my bad knees and my husbands bad hip..We arrived a little early but our rooms were ready and the girls were most helpful in getting us checked in and answering all our questions about what to do in Colorado Springs..We had problems with the coffee pot...there was no pot so the hubby went to the desk to get one...the woman on the desk said..no they don't have pots anymore and came to our room to show us how to use the coffee pot! Both rooms were clean and comfortable and I slept like a baby, and that is highly unusual! The breakfast was no Denny's but it was good and filling and the woman in there was so friendly! And speaking of Denny's you need to go through their parking lot to get to the motel..If ever I find myself back in Colorado Springs you can bet I will be checking into this Best Western!

Room Tip: There isn't an elevator at this motel so if you have health problems be sure to ask for a ground...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WandaB25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this review, August 31, 2013
Dear WandaB25,

On behalf of our entire team, I would like to thank you for taking the time out of your day to give us a great review. We are all more than willing to accomidate all of our guest's to the best of our ability.

I am glad that we were able to accomidate and provide you and your family a comfortable, pleasant experience during your three night stay.

We all greatly look forward to seeing you again!!

Amanda Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Executive Inn & Suites

Property: Best Western Executive Inn & Suites
Address: 1440 Harrison Rd, Colorado Springs, CO 80905-4002 (Formerly BEST WESTERN Executive Inn & Suites)
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Best Western Executive Inn & Suites is situated at the South end of Colorado Springs, conveniently located near the World Arena, Fort Carson, Seven Falls, Cheyenne Mountain Zoo, Historic Broadmoor Resort, Downtown Colorado Springs, Old Colorado City and Manitou Springs.Guests enjoy utilizing our on-site (limited) Workout Room, same day Dry Cleaning Services, Indoor Swimming Pool and Hot Tub. To make your stay, a HOME away from home, we provide the following complimentary services: Business Center, daily changing HOT BREAKFAST, Wireless Internet and Coast to Coast Long Distance.Our friendly and knowledgeable staff is happy to provide you with any additional information you may want during your stay at the Best Western Executive Inn & Suites. ... more   less 
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Also Known As:
Best Western Colorado Springs
Colorado Springs Best Western

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