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“Painfully average, at best”

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Best Western Executive Inn & Suites
Ranked #12 of 105 Hotels in Colorado Springs
Certificate of Excellence
Reviewed December 10, 2011

Stayed here one night while sightseeing in the Colorado Springs area. December 1, 2011.

We were given a king room on the ground floor. That was good because there is no elevator, so those on the second floor had to carry their luggage up the stairs.

Our room had a small bar with a coffee maker, refrigerator and microwave. There is free WIFI in the room. The TV is in an armoire and is not a flat screen. The carpet was stained and a bit unappealing. It appears the place could use a bit of renovation.

The motel is difficult to get into from the street. Even my Garmin got a bit confused. But, after locating it, I can say it is convenient to a Chili's, Target and other stores.

One serious complaint was that the footsteps of the people in the room above sounded like they were dropping bowling balls on the floor. I was awakened several times during the night by this.

In all seriousness, I think there are better options available in the area.

  • Stayed: December 2011, traveled as a couple
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Thank JeepguyOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peggy M, Regional Manager at Best Western Executive Inn & Suites, responded to this reviewResponded December 20, 2011

Dear Guest,

Thank you for ranking the Best Western Executive Inn & Suites on TripAdvisor. Your opinion is important to us and we utilize this feedback in ways to make our property more appealing to our guests.

Sincerely,

Peggy Mosteller
Regional Manager
Best Western Executive Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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629 - 635 of 659 reviews

Reviewed December 6, 2011

My husband and I stayed at this hotel for a month while transitioning from the military to becoming residents of Colorado Springs. Tracy, Mike and Annie were particularly helpful and provided great customer service. We have a dog and are thankful this hotel is pet friendly, we all felt very welcome and enjoyed our stay. Our room was large and comfortable, I especially enjoyed the heated pool and hot tub. Since we were there for a month, we appreciated the yummy deluxe continental breakfast.

  • Stayed: November 2011, traveled as a couple
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3  Thank Jeniveve76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peggy M, Regional Manager at Best Western Executive Inn & Suites, responded to this reviewResponded December 20, 2011

Dear Guest,

Thank you for making the Best Western Executive Inn & Suites your "temporary home" while relocating to Colorado Springs and for taking the time to share your experiences; while staying with, us on TripAdvisor.

We are so glad that Tracy, Mike and Annie provided such great customer service to you and that you found them to be so helpful!

We hope keep us in mind when you have family or friends that need a place to stay, while visiting our beautiful city!

Sincerely,

Peggy Mosteller
Regional Manager
Best Western Executive Inn & Suites

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Reviewed November 18, 2011

We were attending a convention across the street at Double Tree and the BW was clearly a better value. Room was very clean and well equipped for our one week stay with microwave and small fridge. Staff very friendly and helpful. However, ... Laundry had only one working washer. Free breakfast was either eggs or lots of starchy foods such as biscuits and gravy, waffles and syrup or pastries. We had the eggs our first day. They came out of large plastic bag and were runny and nauseating; pastries were poor quality as well and the biscuits and gravy weren't much better. We decided to eat our own food for breakfast after the first day. The noise was fairly obnoxious as the hotel is located right beside the freeway. However, for our purposes, the location worked well. It is close to lots of amenities, whether shopping or going to Garden of the Gods, etc. We probably would not stay there again.

Room Tip: Rooms on top floor and in the back are quieter and there is parking in the back as well. Internet sp...
See more room tips
  • Stayed: September 2011, traveled on business
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Thank Traveller98367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peggy M, Regional Manager at Best Western Executive Inn & Suites, responded to this reviewResponded November 21, 2011

Dear Guest,

Thank you for your most recent review on TripAdvisor. Your feedback is greatly appreciated and we will utilize this information to extend the best possible accommodations to future travelers.

Sincerely,

Peggy Mosteller
Regional Manager
Best Western Executive Inn & Suites, Colorado Springs, CO

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Reviewed November 12, 2011

We stayed overnight in CS. Our rooms at the Best Western were VERY clean and comfortable. The room decorations were tasteful and calming. In the morning we were treated to a breakfast bar with Belgium waffles, fruit, cereals, bacon, eggs, pastries, hot coffee, etc... YUM! The staff was friendly and accommodating when we needed something and the price was very reasonable. It had everything we needed to have a pleasant stay!
The the room heater was a little loud, but I just turned it off and went back to sleep.

  • Stayed: November 2011, traveled with family
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1  Thank TXGlobetrotter_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peggy M, Regional Manager at Best Western Executive Inn & Suites, responded to this reviewResponded November 14, 2011

Dear Guest,

The Best Western Executive Inn & Suites is happy to hear that you enjoyed your recent stay with us in Colorado Springs, CO! Thank you for you taking the time to visit TripAdvisor and give them feedback on our property! We hope that the next time you visit our city that you will consider staying with us!

Sincerely,

Peggy Mosteller
Regional Manager
Best Western Executive Inn & Suites, Colorado Springs, CO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2011

Very clean and comfortable hotel. Room was spacious and well decorated. Breakfast area well stocked....stayed 3 nights. We were on a road trip around Colorado and the staff were very helpfull as we did not know the area (Aussie's). Hotel was close to restrauants and attractions. Nothing to complain about and would recomend to all.

  • Stayed: October 2011, traveled as a couple
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1  Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peggy M, Regional Manager at Best Western Executive Inn & Suites, responded to this reviewResponded November 7, 2011

Dear Guest,

We are pleased to hear that your experience at the Best Western Executive Inn & Suites, Colorado Springs, CO, was so positive! Thank you for taking the time to rate us on TripAdvisor and for recommending us to others. We hope to see you the next time you visit Colorado Springs!

Peggy Mosteller & Staff

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Reviewed October 3, 2011

Stayed here one night Sept. 19th. Very clean and comfortable. Good value. I would definitely stay here again.

Room Tip: Stay here. Close to the interstate,very clean,and comfortable.
See more room tips
  • Stayed: September 2011, traveled with family
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2  Thank Deuce69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peggy M, Regional Manager at Best Western Executive Inn & Suites, responded to this reviewResponded October 5, 2011

Dear Guest,

Thank you for taking the time to write a review regarding Best Western Executive Inn & Suites - Colorado Springs, on TripAdvisor. Our goal is to provide the best service to our guest’s possible and your positive feedback lets us know that we are doing things right! We hope that you will visit our property the next time you come to Colorado Springs!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2011

My father stayed at this hotel and hurt himself. The staff was great they made me feel like part of there family. He was taken to the hospital. They held onto all of his belongings. I came to pick the items up (days later) and they were ALL there. Unless you video'd yourself when you lost that ring that girl spoke of you cannot say that you know 100% that you left it in your hotel room . Making accusations without knowing for sure is wrong. This hotel is GREAT.

Room Tip: A king room or a suite.
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  • Stayed: January 2011
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5  Thank lovelyredhead1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Manager at Best Western Executive Inn & Suites, responded to this reviewResponded May 5, 2011

Dear Guest,
We appreciate your review on Trip Advisor very much. We strive everyday to satisfy our guest in their needs. With your comments you are showing us that we are doing the right thing.
We hope we will be able to welcome you soon again at the BW Executive Inn & Suites.
Nicki Moser & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Executive Inn & Suites

Address: 1440 Harrison Rd, Colorado Springs, CO 80905-4002 (Formerly BEST WESTERN Executive Inn & Suites)
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Colorado Springs
Price Range: $95 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Best Western Executive Inn & Suites is situated at the South end of Colorado Springs, conveniently located near the World Arena, Fort Carson, Seven Falls, Cheyenne Mountain Zoo, Historic Broadmoor Resort, Downtown Colorado Springs, Old Colorado City and Manitou Springs.Guests enjoy utilizing our on-site (limited) Workout Room, same day Dry Cleaning Services, Indoor Swimming Pool and Hot Tub. To make your stay, a HOME away from home, we provide the following complimentary services: Business Center, daily changing HOT BREAKFAST, Wireless Internet and Coast to Coast Long Distance.Our friendly and knowledgeable staff is happy to provide you with any additional information you may want during your stay at the Best Western Executive Inn & Suites. ... more   less 
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Also Known As:
Best Western Colorado Springs
Colorado Springs Best Western

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