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“Older Hotel Newly Updated Good service” 4 of 5 bubbles
Review of Hampton Inn Colorado Springs Central Air Force Academy

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Hampton Inn Colorado Springs Central Air Force Academy
Ranked #25 of 108 Hotels in Colorado Springs
Certificate of Excellence
Aurora, Colorado
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Older Hotel Newly Updated Good service”
4 of 5 bubbles Reviewed December 10, 2013

This is an older hotel but the rooms have been updated nicely. The staff was very friendly during the whole week of my stay. Breakfast was the standard free hotel breakfast but was good. Location is easy to get to off of the interstate with several chain restaurants close by.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank deroonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
    180
    160
    68
    30
    14
See reviews for
183
103
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103
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Colorado Springs, Colorado
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed December 10, 2013

I ALWAYS stay at Hampton Inns, but I will NEVER stay at this one again. Here's why:

1. NO hot water (???)
2. Food quality sucked
3. The mattress

Can you imagine waiting 15 minutes for the water for a shower to warm up, AND STILL NOT GETTING IT? I can't believe there was no HOT water in the room. Unthinkable.

Can you imagine having the free breakfast and finding that the fruit salad has spoiled? The previous morning finding that the entree had been sitting in the warmer so long that the top of it looked crusty and old. I stuck to a muffin and yogurt.

Add to this that the mattress in the room in which I stayed was uneven. My head seemed lower than my body. It seemed as if someone had been jumping on it in the same place and bent the springs.

This hotel needs a remodel fast! Spend the money and bring this place up to Hampton Inn standards. Make the kitchen larger, get HOT water to your guest rooms, replace the mattresses, and overall---get rid of the shabby appearance of this old hotel.

No matter the nightly cost, I won't be staying here in the future. HILTON---DO SOMETHING!

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeemerScreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee D, General Manager at Hampton Inn Colorado Springs Central Air Force Academy, responded to this review, December 18, 2013
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fullerton, Ca, USA
Level Contributor
376 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

Staff friendly and helpful from check-in to check out. Facilites pretty much a standard Hampton - so if you have stayed in one, you are famililar with what you will get. Convenient location - easy to get to the Academy yet also cpnvenient to downtown. We really enjoy the varied craft beer selection at Old Chicago, so we can enjoy our brews and then walk across the parking lot and not have to drive!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank JackR46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evans, United States
1 review
5 of 5 bubbles Reviewed December 5, 2013

My family has stayed here quite a few times now and it is always our first choice when we are in the area. It is always clean and also has a great complimentary breakfast. We always sleep great, we love the comfortable bed and pillows. We think it's a great place to stay at an affordable price.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Audrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Junta, United States
1 review
5 of 5 bubbles Reviewed December 4, 2013

We had to change rooms when we first got there and they were great about it! It was very clean and the staff was very friendly. The pool was a little cold and there was not a hot tub. The heater rattled a little but the bedding was so great we didn't need the heater at sleep time. The hotel staff was helping during the breakfast and offered to refill out coffee for us! Great location to lots of attractions in Springs.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee D, General Manager at Hampton Inn Colorado Springs Central Air Force Academy, responded to this review, December 20, 2013
Thank you for allowing your comments from the Hilton Survey to be posted on Trip Advisor. We greatly appreciate any feedback on the hotel so we can make improvements. We were glad to hear that you enjoyed our clean rooms and that the staff was very friendly. We hope to see you the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad, Colorado
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 27, 2013

If you're visiting family in Colorado Springs, this is a very centrally located motel near the Air Force Academy, Chapel Hills Mall, movie theaters and restaurants. It is also good value for the money.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Judith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
4 of 5 bubbles Reviewed November 13, 2013

I was very satisfied with this hotel. It would've been nice to have had a microwave and refrigerator as I stayed 4 nights. You have to request these items. The shower had hot water at 6 am, but not at 8 am. The room was quiet and clean. The desk clerk on check-out was very kind and truly cared about my stay.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee D, General Manager at Hampton Inn Colorado Springs Central Air Force Academy, responded to this review, December 20, 2013
Thank you for choosing the Hampton Inn and for taking the time to let us know how satisfied you were with our hotel. It is always nice to hear such compliments about our employees. We take pride in our customer service. Again, thank you for staying with us and we hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Colorado Springs Central Air Force Academy

Property: Hampton Inn Colorado Springs Central Air Force Academy
Address: 7245 Commerce Center Dr, Colorado Springs, CO 80919-2635
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Colorado Springs
#25 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Colorado Springs Central Air Force Academy 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hampton Inn Colorado Springs Central Air Force Academy Hotel Colorado Springs
Colorado Springs Hampton Inn

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