We arrived to check in at 4:00pm on May 22, 2013. Our first impressions were negative. My wife noticed weeds growing at the lobby entrance where grass should have been. When we went inside, the lobby was dark and uncomfortably warm. There was no one at the front desk, just a bell to ring to summon help. The clerk arrived and was polite and friendly. We were given a room and proceeded upstairs. We arrived at the room to find the door propped open. Upon entering the room I noticed the floor lamp had no shade and there was not a chair at the desk. I tried to call the front desk without success so I went back downstairs. I told the clerk the room was unacceptable. He quickly moved us to another room. It was clean and fully furnished. We decided to go down to the indoor pool and sauna. The room where they were was extremely hot, well over 100 degrees. We opened the outside doors but this did little to cool the space. Upon inspecting the pool, we saw it was very murky and needed to be cleaned. The pool was only five feet deep but you could not see the bottom. We quickly left. My wife noticed at this point the floors in hallways and elevator were dirty, probably as a result of the hotel renovations that were taking place. We had brought food and when we tried to use the microwave discover it reeked of burnt popcorn. The last straw was when we tried to go to sleep. It was about 10:00pm and the dogs in the room next door barked for over an hour. I emailed Choice Hotels Customer Service when I returned home. They responded quickly and asked me to call them. They said this was not the first time they had received complaints about this property and apologized. They did give me 6000 Choice Privileges points in an attempt to remedy the situation.
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- Also Known As:
- Comfort Inn Colorado Springs
- Colorado Springs Comfort Inn