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“Great Hotel, Customer Service lacking.”

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Howard Johnson Colorado Springs
Ranked #85 of 105 Hotels in Colorado Springs
Pueblo
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel, Customer Service lacking.”
Reviewed July 25, 2013

The room was VERY nice for the price, but the customer service at the front desk definately left a LOT to be desired. We were actually told on more than one occasion to go to housekeeping ourselves to get the supplies we needed. Then, upon checkout, I waited at the front desk for almost 30 minutes for someone to come check us out. When asked where everyone was, the "Internet Service Tech" was very rude and disrespectful.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Oban, United Kingdom
Level 6 Contributor
117 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 24, 2013

At $100 for 2 nights including breakfast you can't go too far wrong.The hotel is way out in the outskirts of Colorado Springs but quite near the Air Academy(worth a visit).There are 2 different blocks .It was very busy when we were there so the internet in the rooms would not work.It was fine in the lobby.The pool is small but a few kids were enjoying it.Breakfast was continental and there were a couple of different cereals ,bagels and waffles.Overall it had a friendl feeling.When we arrived check in took a little while and I feel the poor girl there could do with some help in the early evening.She was all alone but despite this stayed calm and was cheerful.This hotel certainly allowed us a chance to save as we had to overspend the previous night.It is not a flash place but was certainly ok.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D1ktw23765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo80920, General Manager at Howard Johnson Colorado Springs, responded to this review, January 20, 2014
Thank you for taking the time to leave us your feedback. We have since upgraded our wifi, and added some more items to the breakfast. We hope that you will come and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
1 review
Reviewed July 23, 2013

Great location, near highway. Great price, breakfast and service!We arrived earlier than expected and were able to check in early, much appreciated after a long drive! Pool is small, but the kids loved it! The eating area is a bit small, but we still enjoyed a good breakfast each morning. Very satisfied!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Becky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoJo80920, General Manager at Howard Johnson Colorado Springs, responded to this review, January 20, 2014
Thank you for taking the time to provide us with your feedback. We have made a change to the breakfast area that has helped to eliminate the congestion. We hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Colorado Springs

Property: Howard Johnson Colorado Springs
Address: 8280 Voyager Pkwy, Colorado Springs, CO 80920-5508
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 105 Hotels in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Colorado Springs 2*
Number of rooms: 115
Official Description (provided by the hotel):
Multi-story Inn. Great location, beautiful views of the Rocky Mountains, shopping and restaurants within walking distance, modern guest comforts, outdoor seasonal pool, near the Air Force Academy. ... more   less 
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Also Known As:
Howard Johnson Hotel Colorado Springs
Colorado Springs Howard Johnson

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