I have intended to add this review for some time now. Our son is in the USAFA in Colorado Springs, and we visited the city for parents weekend. We had fairly high expectations for Cheyenne Mountain based on their web site. Especially for a 4-Star hotel. It was a little higher and a little farther away from the Academy than we preferred, but decided to splurge and enjoy the weekend. Plus we got a more acceptable rate through an online travel site.
The bell-hops were very friendly and were a good first impression of the resort... in addition to the rustic beauty at the foot of the mountains. The entry, lobby area, and gorgeous mountain and lake view out the panoramic windows opposite the entry was impressive. But that quickly was deflated by the person at the front desk. First the couple in front of us were embarrassed when she shouted for all to hear that if they were going to pay with a debit card they would have to put a hold on their card. The volume and tone didn't set too well. Not sure of the purpose.
When it was our turn, we asked if there were any rooms with a good view of the mountain (we had requested this in advance), and she quickly looked in her computer and checked us in. As we walked into the room, outside entry, on the first floor, the air was very musty and moldy. The view out the window... if you got as far to the left as possible and tried to look around the corner, you could see a glimpse of the mountain. We called the front desk and a young man answered our call.
He quickly apologized and said he would correct the problem... which he did... sorta. He found us a room on the 2nd floor of the same building. The room was cleaner and did not have an odor... but when we opened the curtain.... a view of a tree... blocking the view of the mountain. We almost settled, but we would not have been satisfied.
So we called the front desk again... the original woman answered the phone... in which we quickly asked for the young gentleman. He was not at the front desk at the moment so we asked for him to call us, and he did within minutes. He apologized again and said to give him a few minutes and he would call us back.
It was only a few minutes, and he did call us back. He was actually happy that he was going to place us in a different building (Dove Creek). He stated with a smile in his voice that he felt we would be very pleased with this room. This is the type of service and attitude you would expect at a 4-Star hotel, and he delivered.
This building had inside entry and was located just across the walkway from the main building (lobby, restaurant, etc). It had an elevator to our floor instead of stairs. It was immediately obvious that this building was more up to date. And he was right about the room. We were on the top floor with a beautiful view out the balcony.
We stayed for a few days, and thanks to that young man (I am sorry that I cannot remember his name!) we had a very pleasant stay in a beautiful and comfortable room... a truly 4-Star room. The restaurant was great, BUT you must try the Sunday Brunch if at all possible. From our point of view you get exactly what you pay for. Tremendous options, with every one of them being simply superb.
We are going back to Colorado Springs in Sept for parents weekend, and are considering staying at Cheyenne Mountain again on this trip. Its a little pricey for the casual traveler. But if you search the travel sites, you might find a more acceptable rate to push you over the edge to try a slightly higher scale experience.
Overall... we can recommend this hotel to you as we have done so with our friends and USAFA parents. What started out a disappointment... turned into a very nice stay... thanks to a very valuable employee who saved the day for us. In today's travel... you don't always get the service you expect and deserve. even at at 3.0-4.0 Star hotels. Cheyene Mountain... although it does need updating in some buildings... delivered in a truly 4-Star way. We hope to be back on multiple trips over the next few years.
- Official Description (provided by the hotel):
- Nestled in the shadows of Colorado's Rocky Mountain Front Range lies Cheyenne Mountain Resort, Colorado Springs' premier four season escape. The resort's 316 finely appointed guest rooms and suites featuring comfortable Rocky Mountain-inspired decor are arranged in eight residential lodges across the grounds. A vast array of amenities include an 18-hole championship Pete Dye designed golf course, Spa & Wellness Retreat, five swimming pools, tennis courts, a health and fitness center, aquatics center and a 35-acre recreational lake complete with a beach and boating rentals. Known for its breathtaking mountain views, exceptional accommodations, fine dining, myriad of activities and comprehensive conference facilities, the AAA Four Diamond Cheyenne Mountain Resort offers the ultimate in Colorado vacationing. ... more less
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- Also Known As:
- Cheyenne Mountain Hotel Colorado Springs
- Cheyenne Mountain Colorado Springs
- Cheyenne Mountain Resort Colorado Springs
- Cheyenne Resort Colorado Springs Co