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“Stiffed by the Golf Course”

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Cheyenne Mountain Resort Colorado Springs, A Dolce Resort
Ranked #17 of 104 Hotels in Colorado Springs
Reviewed July 29, 2008

There were 4 of us (2 couples) traveling together. We were very frustrated in that after booking a 10:30 Monday tee time 2 weeks in advance, when we visited the Pro Shop on Sunday afternoon we were informed that there was a1:00 outing on Monday - so we could either play in an 8:00am shotgun or forget it. We felt we should have been told this when we booked the tee tmes. We certainly should have been told when we checked in to the resort.

  • Stayed: July 2008, traveled as a couple
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Thank Teeituptravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,395 - 1,401 of 1,475 reviews

Reviewed July 10, 2008

Our son completed college in Colorado Springs this year. During the 4 years of visits we stayed only at CMR, from the first to the last. It has always been a wonderful experience. We only hope we'll have future occasions to visit the Springs and have an excuse to stay at CMR. Thank you!

  • Stayed: June 2008, traveled with family
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1  Thank HomeinNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2008

I thought that this hotel was a real value. It is centrally located with many restaurants and retail outlets for the vacationer. For my family of 6 people we were pleased with our clean, if dated, accommodations. We booked two rooms for a total of less than $360 per night. The downside is the property is spreadout and without ready elevator access. This could be a problem for older travelers. I do recommend for traveling families who are looking for safe and clean accomodaitons.

  • Stayed: June 2008, traveled with family
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1  Thank NEONTHEGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2008

I was pleasantly surprised upon arriving at this resort. I found the front desk staff to be pleasant and helpful, with check-in being an effortless event. Without asking, we were provided a map of the grounds and a list of the amenities provided.

Our room, 357, was super clean. No mold or mildew was observed in the bathroom. Our patio had an amazing view of Cheyenne Mountain, the golf course, and the man made lake. We requested the single king bed, and found the sheets to be clean and fresh.

We dined in the Mountain View Restaurant for breakfast on two of our mornings. On both occasions we chose the buffet, which included just about every breakfast option available. Be sure to have an omelet and waffle made fresh for you. The waffle was perfect, crispy on the outside and soft on the inside.

Our only disappointment was in the Will Rogers lounge. In-between our excursions around the resort, we dined twice at this lounge, which boasts a fantastic view of the mountains.
Pros:
The French fries with the gorgonzola cheese dressing.
The quesidilla with chicken and cheese.
Cons:
The mountain view burger. For $10.00 I expected a REAL hamburger, and what I received was a pre-formed Sysco pattie that obviously had been frozen since it's inception, who knows when.
The breaded chicken wings. What I received was acceptable as food, however I have NO idea where they were able to find chickens that small. These wings were tiny, even by bar food standards.
Make sure you plan enough time if you decide to eat from the lounge. Myself and my fiance were the only two dining there during "off hours" . From the time we ordered to the time the food arrived seemed like forever.

Everyone at the resort was helpful, and even offered their assistance BEFORE asked for it.

I have photos of the resort and surrounding area posted on Flickr, located here...
http://www.flickr.com/photos/jpundt79/sets/72157605871593829/

Overall, this resort offers a very relaxing, clean, and pleasant place to stay surrounded by incredible beauty.

  • Stayed: June 2008, traveled as a couple
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1  Thank Doppler79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2008

We were part of a group of approximately 35 people who had booked rooms at CMR for a reunion. Mind you, these rooms were booked months ago. Similar to what happened to the other reviewer, we were alerted two days before the event that they were overbooked due to a "terrible computer problem" and that we would all have to stay at another hotel for the first night of our planned stay. Right. A computer problem. Somehow I don't think so.

While we still had a fantastic time (the group was there first and foremost to enjoy each other's company), this certainly put a damper on things since our opening night cocktail party was as the resort, and we had early morning activities planned there as well. Transportation to and from now became an issue as we all had to trek back and forth and not everyone had vehicles since we had flown in from all over the country. Again, not the end of the world, but not what we expected.

Yes, CMR did pick up the tab for that first night that we were displaced, but we would have rather they honored our booked and confirmed reservation in the first place.

Not a terrible stay, but just be forewarned that CMR seems to have these "computer glitches" during the busy summer months and you may find yourself staying somewhere else.

  • Stayed: June 2008
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1  Thank HereThereEverywhere3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2008

arrived for a week in Co.Springs.

stayed here the first night due to availability problem at the Broadmoor for our first nights stay at their recommendation.

check in was fine and the lobby was nice...thats where it ended.

asked for a "mountain view room" she said she had one. ended up on the 3rd floor of building #7 "cripple Creek Lodge" the only view we had was of the driving range.....no mountain.

room was dirty and worn out. screen door on patio broken, trash on the floor and mold on the ceiling in bathroom. robe hook on the bathroom door hanging by one screw.

this hotel allows pets (we leave ours at home for a reason). we heard barking all night long from 2 rooms down.

we checked out the next morning and headed to the Broadmoor as fast as our car would take us.

will tell them about our experience and suggest they find another property to recommend

  • Stayed: June 2008, traveled as a couple
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Thank Lance R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2008

Ever have your conference attendees 'bumped' from a hotel stay (similar to an airline) even after they received a confirmation?
Perhaps I'm not as seasoned a business traveler as I previously suspected because apparently getting bumped from a hotel is not a rarity. However, with a small group of 30 attendees to a conference held at the Cheyenne Mountain Resort almost 25 got bumped from their first night stay!
The anger I had during that stay (which I am fresh off of, finishing the conference the Friday before Memorial Day) is starting to fade, allowing me to think more objectively (if possible).
The hotel management did meet with our group.
The hotel management did comp the entire group's two-night stay at the hotel (one night at a hotel where they moved our bumped group).
The hotel management did sponsor an open-bar at our first night's event.
The hotel management did agree to donate for a scholarship fund our organization administers.
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The hotel management did not inform our group at the time that we planned the conference that getting bumped was possible.
The hotel management did breach our signed contract, in which it clearly stated that a confirmed room was guaranteed unless a natural disaster occurred or a terrorist attack.
The hotel management knew there might be a problem and did not notify us individually or as a group until two days before the conference was to begin.
The hotel management admitted to overbooking rooms and admitted during their "peak" season these issues can occur.
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In my seven plus years of business travel to conferences I have never been bumped from a single night stay due to overbooking during any season, peak or not. It is shameful that the first time it occurred is in my own, home state. I would advise all travelers to Cheyenne Mountain Resort in Colorado Springs to be aware of this, especially during the late spring and summer months (“peak season”).

  • Stayed: May 2008, traveled on business
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Thank biztraveler1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cheyenne Mountain Resort Colorado Springs, A Dolce Resort

Address: 3225 Broadmoor Valley Rd, Colorado Springs, CO 80906-4494
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Colorado Springs
#5 Spa Hotel in Colorado Springs
#16 Business Hotel in Colorado Springs
#22 Family Hotel in Colorado Springs
Price Range: $147 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cheyenne Mountain Resort Colorado Springs, A Dolce Resort 4*
Number of rooms: 316
Official Description (provided by the hotel):
Nestled in the shadows of Colorado's Rocky Mountain Front Range lies Cheyenne Mountain Resort, Colorado Springs' premier four season escape. The resort's 316 finely appointed guest rooms and suites featuring comfortable Rocky Mountain-inspired decor are arranged in eight residential lodges across the grounds. A vast array of amenities include an 18-hole championship Pete Dye designed golf course, Spa & Wellness Retreat, five swimming pools, tennis courts, a health and fitness center, aquatics center and a 35-acre recreational lake complete with a beach and boating rentals. Known for its breathtaking mountain views, exceptional accommodations, fine dining, myriad of activities and comprehensive conference facilities, the AAA Four Diamond Cheyenne Mountain Resort offers the ultimate in Colorado vacationing. ... more   less 
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Also Known As:
Cheyenne Mountain Hotel Colorado Springs
Cheyenne Mountain Colorado Springs
Cheyenne Mountain Resort Colorado Springs
Cheyenne Resort Colorado Springs Co

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